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Coaching Knock Your Socks Off Service
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Chip R. Bell |
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Editorial Reviews
Amazon.com Review
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need ongoing encouragement and assistance in order to upgrade their customer-service skills, maintain their daily motivation, and enhance their ability to react when new problems arise. Coaching Knock Your Socks Off Service, the latest entry in a popular series, offers a series of solid suggestions for achieving first-rate customer service in any business environment through sustained coaching by management and employees themselves.
Product Description
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to familiar coaching situations.
See all Editorial Reviews
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need ongoing encouragement and assistance in order to upgrade their customer-service skills, maintain their daily motivation, and enhance their ability to react when new problems arise. Coaching Knock Your Socks Off Service, the latest entry in a popular series, offers a series of solid suggestions for achieving first-rate customer service in any business environment through sustained coaching by management and employees themselves.
Product Description
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to familiar coaching situations.
See all Editorial Reviews
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Inside This Book
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First Sentence:
Chances are pretty good that you didn't become a manager or supervisor by accident. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
service coach, coaching challenge, peer coaching, coaching situations, satisfaction data Key Phrases - Capitalized Phrases (CAPs): (learn more)
Day One, Warm Fuzzies, Coach's Nasty Nine, Federal Express, Sunday School New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Chances are pretty good that you didn't become a manager or supervisor by accident. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
service coach, coaching challenge, peer coaching, coaching situations, satisfaction data Key Phrases - Capitalized Phrases (CAPs): (learn more)
Day One, Warm Fuzzies, Coach's Nasty Nine, Federal Express, Sunday School New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 19
books:
See all 19 books this book cites
11
books
cite this book:
See all 11 books citing this book
- Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates in Front Matter, and Back Matter
- Great Customer Service on the Telephone (Worksmart Series) by Kristin Anderson in Back Matter (1), and Back Matter (2)
- Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Chip R. Bell on page 22, and Back Matter
- Smart Questions: The Essential Strategy for Successful Managers by Dorothy Leeds on page 24, and Back Matter
- The Corporate Coach: How to Build a Team of Loyal Customers and Happy Employees by James B. Miller in Back Matter
See all 19 books this book cites
- Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace by Ron Zemke in Back Matter
- The Complete Guide to Coaching at Work by Perry Zeus in Back Matter
- Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke in Back Matter
- FAST52: Building an Exceptional Workplace Environment by Lynda Ford in Back Matter
- The Lead Dog Has The Best View: Leading Your Project Team To Success by Gordon L. Culp in Back Matter
See all 11 books citing this book
What Do Customers Ultimately Buy After Viewing This Item?
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65% buy the item featured on this page: Coaching Knock Your Socks Off Service $12.89 |
 |
12% buy The Big Book of Customer Service Training Games (Big Book Series) $16.47 |
 |
8% buy Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) $9.95 |
 |
8% buy Customer Service Training 101: Quick and Easy Techniques That Get Great Results $14.93 |
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