Product Description
Since the 1980s, a reform movement in public management has spread around the world. Many diverse nations-among them New Zealand, the United States, South Africa, and Canada -have taken up the reform agenda in a very short period of time, and it is remarkable that their basic strategies have been so similar. This reform movement has shared a common set of six core characteristics: productivity-finding ways to squeeze more services from the same-or smaller-revenue base; marketization-replacing traditional bureaucratic mechanisms with market strategies; service orientation-putting citizens-as-service-recipients first; decentralization-transferring more service-delivery responsibilities to local governments and to front-line managers; policy-explicitly separating government's role as purchaser of services from its role in providing them; and accountability for results-focusing more on outputs and outcomes instead of processes and structures.
Management Reform for the 21st Century offers a close analysis of the political, social, economic, and institutional forces that have prompted governments world-wide to aggressively pursue such similar strategies at the same time. The report examines the basic models of reform-especially in the United States and New Zealand-along with the standard strategies and tactics behind them. These tools shape important problems of governance and raise profound implications for it in the twenty-first century. An Action Report on Public Service
About the Author
Donald F. Kettl is a nonresident senior fellow in the Governmental Studies program at the Brookings Institution and professor of public affairs and political science in the La Follette Institute of Public Affairs, University of Wisconsin-Madison. His previous Brookings books include Reinventing Government: A Fifth Year Report Card (1998).