Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance (Unknown) (Hardcover)

by Robert C. Camp (Author)

Editorial Reviews

Product Description
Benchmarking is your key to becoming the BEST OF THE BEST. Find answers to the questions: What is Benchmarking? How do I perform benchmarking? and What are the results of its successful application?

This ground breaking reference is for middle managers in industry (in marketing, manufacturing, administrative and support, finance, and personnel functions), not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end. The author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best. --This text refers to an out of print or unavailable edition of this title.

About the Author
Robert C. Camp is manager, benchmarking competency, quality office, for Xerox Corporation's U.S. customer operations. The most widely recognized authority on benchmarking, Camp helped establish the International Benchmarking Clearinghouse, and served on the Executive Committee of the Council of Logistics Management. --This text refers to an out of print or unavailable edition of this title.

Product Details

• Hardcover: 299 pages
• Publisher: Quality Resources.; Later Printing edition (May 1989)
• Language: English
• ISBN-10: 0873890582
• ISBN-13: 978-0873890588
• Product Dimensions: 8.9 x 5.8 x 1.1 inches
• Shipping Weight: 1.1 pounds
• Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)
• Amazon.com Sales Rank: #1,584,133 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

6 of 7 people found the following review helpful:

5.0 out of 5 stars Excellent Book on Benchmarking, August 6, 2006

By	Elijah Chingosho "Dr Elijah Chingosho" (Nairobi, Kenya) - See all my reviews (TOP 1000 REVIEWER)    (REAL NAME)

This review is from: Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance (Hardcover)

This is a well written book on the concept and practice of benchmarking. The book gives a comprehensive coverage of a wide range of topics on benchmarking including a clear explanation of what benchmarking is all about, how to use it and the benefits from employing it.

The author did a good job of coming up with a reference book that can be used by managers in all departments of an organisation. He clearly explained and illustrated the subject, making it interesting and easy to follow by anyone with a responsibility for the performance of a section or department. The book is well written with easy to follow explanations and worked examples. One can quickly learn about benchmarking through studying reference guides. The author provides valuable tips that help the reader to implement the concept to their own circumstances. The reader will find the book easy to follow due to the author's extensive knowledge and experience in the subject.

The book is recommended reading for managers in all departments of an organisation in a commercial enterprise or non-profit organisation.

15 of 20 people found the following review helpful:

5.0 out of 5 stars Excellent how-to book on benchmarking - worth every minute, October 5, 1996

By A Customer

Camp does a marvelous job of providing the reader with the why's and wherefore's of the benchmarking process. Very easy reading yet quite complete and informative on the methodology and the use of benchmarking analyses.