Business Process Benchmarking (The Asqc Total Quality Management) (Hardcover)

by Robert C. Camp (Author)

Editorial Reviews

Product Description
Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.

About the Author
Robert C. Camp is manager, benchmarking competency, quality office, for Xerox Corporation's U.S. customer operations. The most widely recognized authority on benchmarking, Camp helped establish the International Benchmarking Clearinghouse, and served on the Executive Committee of the Council of Logistics Management.

Product Details

• Hardcover: 300 pages
• Publisher: Irwin Professional Publishing (January 1995)
• Language: English
• ISBN-10: 0873892968
• ISBN-13: 978-0873892964
• Product Dimensions: 9.2 x 6.3 x 1.4 inches
• Shipping Weight: 2.2 pounds
• Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
• Amazon.com Sales Rank: #1,113,387 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

4.0 out of 5 stars Sound, Solid, Thorough, November 3, 2002

By	Robert A. Drensek (Huntsville, AL USA) - See all my reviews (REAL NAME)

Robert Camp writes as an engineer to an engineer. The detail, thoroughness, and organization is first rate. The topic is very, very useful. The perspective he takes in this book how do you manage the benchmarking process within your organization. There is detail on how to benchmark, though he refers to his first book if you need more on that topic. This book is excellent for the process of managing benchmarking and setting up the organization to provide a sustained and effective benchmarking effort. There are plenty of tools and examples in the text and in the appendices.

Be prepared for a more "text book" approach to writing than that of other business books. I got thtought he book, but at times it was on determination not exciting writing style.