The ISO 9000 family of quality management system standards was updated to reflect a modern understanding of quality. Originally, ISO 9000 standards were thought to be primarily a technical tool. Today, an increasing interest in these quality standards by service, education, and healthcare organizations has created the need to revise the ISO 9000 family of standards to make them more appropriate for all types of businesses. ISO 9000:2000 represents the first major revision to this series of quality standards since its initial release. 100 Frequently Asked Questions on the ISO 9000:2000 Series is the ideal companion to the final standard and will help explain the changes in presentation, terminology, format, and requirements to people who use quality in any organization.
What are the most important changes in the ISO 9000 series? What are the consequences for my quality management system? How much time remains to adapt the quality management system? From what date is it possible to obtain certification according to the new standard? This book answers these questions and more.
This guide is written for quality managers, consultants, auditors, technicians, teachers, and anyone else interested in understanding the new standards. Inside, you are given answers to questions about the content of the new ISO 9000 series and about related matters such as certification and the transition period. This guide makes the transition to the new ISO 9000 standards easier to understand and implement.
About the Author
About the authors and Netherlands Standardization Institute (NEN):
Most of the questions in this guide were received by NEN Consulting Services Managment Systems at NEN, from real organizations like yours. NEN is closely involved in the development of management standards, making them experts at answering all your ISO 9000 questions.
Louise Bergenhenegouwen is a standardization consultant for quality and environmental management systems for NEN Consulting Services Management Systems at the Netherlands Standardization Institute. She was involved in the development of the ISO 9000:2000 series and is a frequent speaker at conferences related to ISO 9000.
Annemarie de Jong is a standardization consultant with the Netherlands Standardization Institute. She is the secretary of the Dutch Quality Management Standardization Committee and of the ISO subcommittee supporting technologies in the field of quality management (ISO/TC 176/SC 3).
Henk J. de Vries is associate professor of standardization at the Erasmus University, Faculteit Bedrijfskunde Rotterdam School of Management. He is also senior standardization consultant with the Netherlands Standardization Institute. He recently received his PhD after publishing his thesis, "Standardization—A Business Approach to the Role of National Standardization Organizations."
