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Hearing the Voice of the Market: Competitive Advantage Through Creative Use of Market Information
 
 
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Hearing the Voice of the Market: Competitive Advantage Through Creative Use of Market Information (Hardcover)

by Vincent Barabba (Author), Gerald Zaltman (Author) "There is a basic concern shared by many in the business community: the creation of an environment in which managers throughout the firm are inquisitive..." (more)
Key Phrases: new marketing myopia, analytical study team, inquiry center concept, New York, Gerald Zaltman, General Motors (more...)
5.0 out of 5 stars See all reviews (1 customer review)


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Editorial Reviews

Product Description
More than ever before, companies must listen to and correctly interpret the voice of the market. They must be fully attuned to the signals that come from customers, dealers, and competitors in order to make the right decisions. Firms that lose touch with the market, that either ignore or misinterpret its meaning, will fail in today's competitive environment. This book provides guidance on how managers may make better use of market information. It argues that market research on its own is not enough, and that an intelligent system of interpreting and using market research information is required.

Product Details

  • Hardcover: 294 pages
  • Publisher: Harvard Business School Press (February 1991)
  • Language: English
  • ISBN-10: 0875842410
  • ISBN-13: 978-0875842417
  • Product Dimensions: 9.5 x 6.5 x 1 inches
  • Shipping Weight: 1.4 pounds
  • Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.com Sales Rank: #789,886 in Books (See Bestsellers in Books)

Inside This Book (learn more)
First Sentence:
There is a basic concern shared by many in the business community: the creation of an environment in which managers throughout the firm are inquisitive about their markets, can satisfy their curiosity with appropriate market knowledge, and can make decisions rooted in this knowledge. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
new marketing myopia, analytical study team, inquiry center concept, probabilistic sample surveys, information process quality, market research function, knowledge disavowal, transaction barriers, knowledge loom, market intelligence system, market research staff, prejudicial language, product management team, formal market research, cost per use, perceived price, truth tests, inquiry centers, accountable management, viewing lens, operating task, positive synergy, action implications, value barriers, information hierarchy
Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Gerald Zaltman, General Motors, General Proposition, Dryden Press, San Francisco, Displaying Data Storage of Research Information, Eastman Kodak, Translation of Needs, Consumer Research, John Wiley, Marketing Science Institute, Free Press, David Ogilvy, Vincent Millay, Basic Books, Century Blvd, Excellent Poor, Harper Boyd, Harvard Business Review, Harvard University Press, Knowledge Use Step, Los Angeles, Reinventing the Wheels, Theory Construction
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2 of 11 people found the following review helpful:
5.0 out of 5 stars A superb resource that goes far beyond marketing, October 8, 2001
By A Customer
For anyone interested in conducting research that will be used, this is an absolutely essential resource. A lot of claptrap has been written about knowledge use. In contrast, this is an extremely solid, scientific, helpful volume.
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