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Product Description
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
About the Author
Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
About the Author
Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
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Inside This Book
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First Sentence:
A large food and lodging company creates and staffs more general management jobs than any ten manufacturers of comparable size. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
strategic service vision, housing entrepreneurs, traditional policing, customer intimacy, community policing, product leaders, complaint rates, delivering quality service, quality service delivery Key Phrases - Capitalized Phrases (CAPs): (learn more)
South Shore, Taco Bell, New York, United States, State Farm, Greater Southeast, Banc One, Direct Connect, City Lands, Southwest Airlines, Home Depot, Federal Express, People Express, Bank of America, Desert Storm, General Electric, Comptroller of the Currency, Dayton Hudson, General Motors, Harvard Business Review, Shorebank Corporation, Assistant Unit Managers, Brand Central, Dell Computer, Development Deposits New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
A large food and lodging company creates and staffs more general management jobs than any ten manufacturers of comparable size. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
strategic service vision, housing entrepreneurs, traditional policing, customer intimacy, community policing, product leaders, complaint rates, delivering quality service, quality service delivery Key Phrases - Capitalized Phrases (CAPs): (learn more)
South Shore, Taco Bell, New York, United States, State Farm, Greater Southeast, Banc One, Direct Connect, City Lands, Southwest Airlines, Home Depot, Federal Express, People Express, Bank of America, Desert Storm, General Electric, Comptroller of the Currency, Dayton Hudson, General Motors, Harvard Business Review, Shorebank Corporation, Assistant Unit Managers, Brand Central, Dell Computer, Development Deposits New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 32
books:
See all 32 books this book cites
9
books
cite this book:
See all 9 books citing this book
- The Future of Industrial Man by Peter Drucker on page 105, and Back Matter
- Managing in the Service Economy by James L. Heskett on page 37, and Back Matter
- Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the by William H. Davidow in Back Matter
- Strategy: Seeking and Securing Competitive Advantage by Michael E. Porter in Front Matter
- Service Breakthroughs: Changing the Rules of the Game by James L. Heskett in Back Matter
See all 32 books this book cites
- Keeping Customers (The Harvard Business Review Book) by John J. Sviokla in Front Matter
- The Etiquette Advantage in Business: Personal Skills for Professional Success by Peggy Post in Back Matter
- The Product Development Challenge: Competing Through Speed, Quality, and Creativity by Kim B. Clark in Front Matter
- Managerial Excellence: McKinsey Award Winners from the Harvard Business Review, 1980-1994 (Harvard Business Review Book) by Nan Stone in Front Matter
- Seeing Differently: Insights on Innovation by John Seely Brown in Front Matter
See all 9 books citing this book
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