Human Resource Champions (Hardcover)

by David Ulrich (Author) "I BEGIN MOST OF MY SEMINARS with the question, "To be competitive, what are the top five business challenges your executives must pay attention to?..." (more)
Key Phrases: shared service organization, shared mindset, employee depression, General Electric, Direct Connect, Eastman Kodak (more...)

Editorial Reviews

Product Description
The management of human resources, says the author, holds the key to an organization's future success. HR people serve as strategic players, administrative experts, employee champions and change agents. Full of illustrations and examples from dozens of companies, this book show how HR professionals can operate in all four areas simultaneously.

About the Author
Dave Ulrich is a Professor at the University of Michigan School of Business.

Product Details

• Hardcover: 281 pages
• Publisher: Harvard Business School Press; 1 edition (January 1997)
• Language: English
• ISBN-10: 0875847196
• ISBN-13: 978-0875847191
• Product Dimensions: 9.3 x 6.5 x 1.2 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 4.6 out of 5 stars See all reviews (21 customer reviews)
• Amazon.com Sales Rank: #80,603 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

124 of 124 people found the following review helpful:

5.0 out of 5 stars One of the best business (not just HR) books in years, January 18, 2000

By	Tim Feagan (Spokane, WA) - See all my reviews

Mr. Ulrich has written a true gem. Don't be fooled by the title, since I feel this book is appropriate for a wide range of business leaders, not just HR staff. Probably the best aspect of this book is that the ideas and concepts can be immediately applied. Mr. Ulrich provides lots of concrete examples, worksheets, and tables that can practically be used "as-is". Chapters 3 through 6 are the roadmaps for transforming an HR function from an administrative roadbloack into a key business partner. Read them carefully and you will be well prepared for your journey. Chapter 3 - Becoming a Strategic Partner - should be required reading not only for HR people, but for anyone in a leadership position. In this chapter Mr. Ulrich gives one of the most clear and concise explanations of "organizational diagnosis" that I have ever read. It's basically a blueprint for designing a high-performance organization. Like most people out there, I have read a lot of business books that were pure junk. But as the manager of organizational development for a telecommunications company, I would highly recommend this book to HR staff, OD specialists/consultants, and mid- to senior-level leaders. I think you will find a wealth of practical information between its covers.

75 of 75 people found the following review helpful:

5.0 out of 5 stars Old Myths and New Realities of HR, March 19, 2001

By	Turgay BUGDACIGIL (Istanbul, Turkey) - See all my reviews (TOP 1000 REVIEWER)

"Leaders at any level of a company must cherish and commit to winning. But wanting to win is not enough: Leaders must set a path that makes it happen. A firm's path to winning must increasingly go beyond mastering balance sheets, creating new manufacturing processes, and forming customer relationships; it must build that change, learn, move, and act faster than those of its competitors. To make the best use of these organizational capabilities, executives must see their human resource practices as source of competitive advantage...The successful leaders of the future must be able to create organizational capabilities. They must be able to identify the capabilities critical to business success and to design and deliver human resource management practices that can create those capabilities. To create value and deliver results, the leaders of the future must become human resource champions...So what do these competitive challenges mean for the continuing evolution of HR? On the one hand, HR refers to the organizational systems and processes within a firm that govern how work is done...On the other hand, HR refers to the HR function or department. The new competitive realities suggest a new agenda for HR, an agenda focused on championing competitiveness. As champions of competitiveness, HR professionals must focus more on the deliverables of their work than on doing their work better. They must articulate their role in terms of value created. They must create mechanisms to deliver HR so that business results quickly follow. They must learn to measure results in terms of business competitiveness rather than employee comfort and to lead cultural transformation rather than to consolidate, reengineer, or downsize when a company needs to turn around. To achieve these goals, HR must recognize and correct its past" (pp.16-17).

In this context, in Chapter 1, Dave Ulrich outlines old myths and new realities of HR as following:

I- Old Myths:

1. People go into HR because they like people.

2. Anyone can do HR.

3. HR deals with the soft side of a business and is therefore not accountable.

4. HR focuses on costs, which must be controlled.

5. HR's job is to be policy police and the health-and-happiness patrol.

6. HR is full of fads.

7. HR is staffed by nice people.

8. HR is HR's job.

II- New Realities:

1. HR departments are not designed to provide corporate therapy or as social or health-and-happiness retreats. HR professionals must create the practices that make employees more competitive, not more comfortable.

2. HR activities are based on theory and research. HR professionals must master both theory and practice.

3. The impact of HR practices on business results can and must be measured. HR professionals must learn how to translate their work into financial performance.

4. HR practices must create value by increasing the intellectual capital within the firm. HR professionals must add value, not reduce costs.

5. The HR function does not own compliance-managers do. HR practices do not exist to make employees happy but to help them become committed. HR professionals must help managers commit employees and administer policies.

6. HR practices have evolved over time. HR professionals must see their current work as part of an evolutionary chain and explain their work with less jargon and more authority.

7. At times, HR practices should force vigorous debates. HR professionals should be confrontative and challenging as well as supportive.

8. HR work is as important to line managers as are finance, strategy, and other business domains. HR professionals should join with managers in championing HR issues.

Finally, he writes that "the HR function traditionally has spent more time professing than being professional. The HR function has been plauged by myths that keep it from being professional. Regardless of whether these myths originate with HR people or with line managers, it is time they were overcome. It is time to talk less and do more; time to add value, not write value statements; time to build competitive, not comfortable, organizations; time to be proactive, not reactive. It is time to perform, not preach."

Strongly recommended.

15 of 15 people found the following review helpful:

5.0 out of 5 stars Discuss these ideas in your management team, November 27, 1998

By A Customer

This excellent book helps us to view HR not as a bunch of functional activities but the people dimension of our business. If you got the time to read just one general HR book - this is your natural choice. Whereever I go in our organization I strongly recommend our HR managers to read it and discuss it with their local management team.