Product Description
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
--This text refers to an out of print or unavailable edition of this title.
About the Author
Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling Service America!, At America's Service, and Service Within. He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance.
--This text refers to an out of print or unavailable edition of this title.
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11
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- Professional's Guide to Value Pricing w/CD by Ronald J. Baker on page 32, Back Matter (1), and Back Matter (2)
- PowerSkills : Building Top-Level Relationships for Bottom-Line Results by James P. Masciarelli on page 227, and Back Matter
- Pricing on Purpose: Creating and Capturing Value by Ronald J. Baker in Back Matter (1), and Back Matter (2)
- The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization by Karl Albrecht on page 146
- Marketing and Management Interfaces in the Enactment of Strategic Management Accounting Pr: An Exploratory Investigation (CIMA Research) by R. Roselender in Back Matter
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