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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
  
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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business (Hardcover)
by Karl Albrecht (Author)
  5.0 out of 5 stars 2 customer reviews (2 customer reviews)  


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Book Description
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business. --This text refers to an out of print or unavailable edition of this title.

About the Author
Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling Service America!, At America's Service, and Service Within. He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance. --This text refers to an out of print or unavailable edition of this title.

Product Details
  • Hardcover: 256 pages
  • Publisher: Harpercollins; 1st ed. edition (May 1992)
  • Language: English
  • ISBN-10: 0887305415
  • ISBN-13: 978-0887305412
  • Product Dimensions: 9.2 x 6.1 x 1.1 inches
  • Shipping Weight: 5.4 pounds
  • Average Customer Review: 5.0 out of 5 stars 2 customer reviews (2 customer reviews)
  • Amazon.com Sales Rank: #1,503,973 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)
  • Also Available in: Paperback  |  All Editions

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3 of 4 people found the following review helpful:
5.0 out of 5 stars Incredible book. Fabulous. To the point and practical., September 23, 2001
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