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Book Description
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business. --This text refers to an out of print or unavailable edition of this title.

About the Author
Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling Service America!, At America's Service, and Service Within. He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance. --This text refers to an out of print or unavailable edition of this title.

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Most Helpful Customer Reviews   3 of 4 people found the following review helpful: Incredible book. Fabulous. To the point and practical., September 23, 2001 By A Customer