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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
  
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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business (Hardcover)

by Karl Albrecht (Author)
5.0 out of 5 stars See all reviews (2 customer reviews)


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Editorial Reviews

Product Description
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business. --This text refers to an out of print or unavailable edition of this title.

About the Author
Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling Service America!, At America's Service, and Service Within. He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance. --This text refers to an out of print or unavailable edition of this title.

Product Details

  • Hardcover: 256 pages
  • Publisher: Harpercollins; 1st edition (May 1992)
  • Language: English
  • ISBN-10: 0887305415
  • ISBN-13: 978-0887305412
  • Product Dimensions: 9.2 x 6.1 x 1.1 inches
  • Shipping Weight: 5.4 pounds
  • Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)
  • Amazon.com Sales Rank: #663,394 in Books (See Bestsellers in Books)


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Customer Reviews

2 Reviews
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Average Customer Review
5.0 out of 5 stars (2 customer reviews)
 
 
 
 
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3 of 4 people found the following review helpful:
5.0 out of 5 stars Incredible book. Fabulous. To the point and practical., September 23, 2001
By A Customer
I've read dozens of customer-centered business books. This is the best. Loaded with perceptive observations and practical tools. The subtitle says it all: "Bringing the Power of the Customer into the Center of Your Business".
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3 of 5 people found the following review helpful:
5.0 out of 5 stars First three chapters convinced me to buy the book!, July 30, 1998
By A Customer
I borrowed the book from a colleague for a short plane trip. The first chapters seemed to sum up what I think our company direction should be. So I bought the book. I think this is a classic.
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