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Coping with Difficult People in the Health Care Setting (The Practical Laboratory Management)

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Coping with Difficult People in the Health Care Setting (The Practical Laboratory Management) (Paperback)

by William O. Umiker (Author)

4.0 out of 5 stars See all reviews (1 customer review)

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Product Details

Paperback: 268 pages
Publisher: American Society of Clinical Pathologists Pre (November 1993)
Language: English
ISBN-10: 089189361X
ISBN-13: 978-0891893615
Product Dimensions: 9 x 6.1 x 0.6 inches
Shipping Weight: 12.8 ounces

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon.com Sales Rank: #2,532,492 in Books (See Bestsellers in Books)

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Citations (learn more)

2 books cite this book:

Management Skills for New Health Care Supervisor by Umiker on page 209, page 217, and page 223
The Customer-Oriented Laboratory (Practical Laboratory Management Series) by William O. Umiker in Front Matter, and page 191

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1 of 1 people found the following review helpful:

4.0 out of 5 stars A practical book, February 27, 2003

By A Customer

Simply stated, this book offers very sound, concrete, pragmatic suggestions for health care professionals who will assume supervisory roles. Many pages of examples and tips that are quite useful and real world. The author is very no-nonsense and tells it like it is, obviously having experience and drawing from that in his writing. I found it to be a useful guide when teaching human resource principles to students studying to become health care professionals--not as a textbook per se, but as a resource.

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