Turnaround: Crisis, Leadership, and the Olympic Games (Hardcover)

~ (Author)

Editorial Reviews

From Publishers Weekly

It's not well remembered, but the planned 2002 Salt Lake City Olympics were scandal-ridden and in complete disarray until Romney took over as CEO in early 1999. In this management primer, he makes his rescue job seem very simple: he came in, displayed a positive attitude and hired competent, committed people, and the result was a successful Olympics that few had thought possible. That same attitude is displayed throughout this book, as Romney is quick to credit those around him for the games' success. He's thorough as he details how he revamped the budget, kept costs down and marketed the games to sponsors. His self-deprecating honesty is refreshing and appealing. As he writes after emphasizing the importance of selling the games: "I know there are people out there who love to sell, but it is far from my favorite thing." He's also honest about his criticism of the Salt Lake City leaders who were tainted by their efforts to buy votes from International Olympic Committee members to get the city the games. The same traits that make Romney, now the governor of Massachusetts, an unobtrusive leader don't always serve the book; some readers will want to see more sparks fly. But those looking for a training manual in how to run a high-profile organization will be rewarded.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Product Description

Massachusetts Governor Mitt Romney gives you the inside story on how he rescued the Salt Lake City Olympics--and how his own brand of leadership makes him one of the Republican Party's most compelling new stars.

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Product Details

• Hardcover: 416 pages
• Publisher: Regnery Publishing, Inc. (August 25, 2004)
• Language: English
• ISBN-10: 0895260840
• ISBN-13: 978-0895260840
• Product Dimensions: 9.2 x 6.1 x 1.5 inches
• Shipping Weight: 1.6 pounds (View shipping rates and policies)
• Average Customer Review: 3.9 out of 5 stars  See all reviews (22 customer reviews)
• Amazon.com Sales Rank: #630,457 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

33 of 34 people found the following review helpful:

4.0 out of 5 stars I had no idea what went into providing the Winter 2002 Games, December 13, 2004

By	Craig Matteson (Ann Arbor, MI) - See all my reviews (TOP 50 REVIEWER)

I honestly had no idea, not the beginning of a notion, of all that has to go on to bring off an Olympic games. Somehow, it seemed to me that these kinds of events have been put on for almost a century. I assumed that the bugs had been worked out and that everyone knew what they were doing, that the funding was well assured, and that there was more or less a well-known road map. In reality, it turns out, that each of Olympics is pretty much a one of a kind; build it all over again kind of thing.

And talk about bureaucracy! There is the International Olympic Committee, each nations Olympic Committee (in our case the USOC), and the hosting site's committee (for the 2002 Winter Games it was the Salt Lake Olympic Committee (SLOC). These all work to cooperate, of course, but they all also have competing interests that make for some very difficult negotiations.

Add to that the unfortunate scandal that broke out over how the games were awarded to Salt Lake (and other previous hosting sites) and you have a situation few would want to take on. However, Mitt Romney was at a perfect stage in his life with an ethos of service long held in his family, and was just ignorant enough of what he was taking on to accept the plea for his help. He also had the management and financial credentials, political skills (and connections), as well as a superb understanding of turning around troubled organizations.

For those of us who love to read about business and how various situations are analyzed and managed, this is a superb read. If you are interested in learning about how an Olympics game is put together, funded, made safe, and ready for sport, this is also a wonderfully done book. However, don't expect to read about the games themselves here. Mr. Romney does have a few stories about the athletes that he feels represent the best spirit of the games and I think he has chosen well.

There is one chapter on the Mormon Church and the games. Rumor and speculation has made it much more than it really was and I am glad that Mr. Romney took the space and time to set the record straight. I was also impressed with all the people, banks, and corporations who stepped up and funded the games to get them done right. And I was also happy that Mr. Romney and his team performed so brilliantly that they were actually able to return millions of dollars to the Federal Government.

A good read for a number of reasons. Pulling off the 2002 Winter Games was a tremendous feat and deserves to be documented. I only saw them on TV and even there it was spectacularly done.

17 of 20 people found the following review helpful:

5.0 out of 5 stars The Workings of Resounding Success - Created from Chaos, September 3, 2004

By	Cheryl Benton (Boston, MA) - See all my reviews (REAL NAME)

I was living in the SLC area during the entire Olympic Saga. I watched with great interest as the SLC Olympic tides turned from
crazy chaos and drama to a great swelling of community pride and
enthusiasm toward the Olympics, which ended in a grand culmination of a job done with great excellence and excitement. This tide change began and kept growing stronger and stronger upon the arrival on the scene of one man: Mitt Romnmey!

I've wondered many times, "How did Mitt do the wonderful things he did for the SLOC games to make them end with such success? The book "Turnaround" gives us all the answers to that question and more. From marketing and promotions to generating sponsors and procuring funding, to creating a new, proactive culture for the entire organization, Mitt was focused, determined and exhibited other astounding abilities as he faced the Olympic challenges with creativity, enthusiasm and insight. All of this comes through the pages of this book to the reader.

In fact,there are plenty of references in the book to the steps that were taken to solve the many challenges within the big challenge of the Olympics. Because of this, I think one of the names that would work for this book could be, "The Nuts and Bolts of Ordering Chaos into Resounding Success".(Hey, maybe they should sell it at Home Depot also!) Of course, we'd also need to combine the above book with a book on how to achieve the energy,intelligence and insight Mitt used as he carefully applied all the other steps toward creating Olympic success.
However,we don't in fact need two books because by reading both the written words and "between the lines" of "Turnaround", all aspects of the success of the Olympics become perfectly clear, and it also becomes obvious that Mitt was the lightening rod for it all to happen like it did.

This book is a fascinating read for anyone who is facing a huge,
seemily overwhelming challenge in their life, and I highly recommend it!

21 of 26 people found the following review helpful:

3.0 out of 5 stars An Inside Look, July 31, 2004

By	M. A Lewis - See all my reviews (REAL NAME)

Having worked for SLOC, I can honestly state that the Games would not have achieved their success without Mitt Romney. He is a man of true vision and leadership.

Good book with an interesting perspective on what really happened in making the Games.