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Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses
 
 
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Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses (Paperback)

~ Deborah C. Sawyer (Author)
5.0 out of 5 stars  See all reviews (1 customer review)

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Editorial Reviews

Product Description

Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and studying competitors in order to gain competitive advantage. Explained are unique challenges and techniques for tackling traditional competitors, uncovering hidden and left-field competition, discovering and tracking competitor strategies, looking for financial intelligence, and looking for intelligence about people.

About the Author

Deborah C. Sawyer is the president of the Information Plus companies, a group of firms providing research and consulting services to Fortune 500 corporations. She is the author of Getting It Right: Avoiding the High Cost of Wrong Decisions. She lives in New York City.

Product Details

  • Paperback: 256 pages
  • Publisher: Information Today, Inc. (April 1, 2002)
  • Language: English
  • ISBN-10: 0910965560
  • ISBN-13: 978-0910965569
  • Product Dimensions: 8.9 x 6 x 0.6 inches
  • Shipping Weight: 12.6 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon.com Sales Rank: #2,827,655 in Books (See Bestsellers in Books)

    Popular in this category: (What's this?)

    #76 in  Books > Nonfiction > Social Sciences > Library & Information Science > Information Science

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Deborah C. Sawyer
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0 of 3 people found the following review helpful:
5.0 out of 5 stars An excellent survey of business models and changes, April 10, 2002
By Midwest Book Review (Oregon, WI USA) - See all my reviews
Smart Services gathers competitive information strategies, solutions and success stories for service businesses, revealing the many forms of competition in service businesses and covering everything from customer origin and government competition to locating intelligence about people. An excellent survey of business models and changes.
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