Project Retrospectives: A Handbook for Team Reviews (Paperback)

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Editorial Reviews

Review

"The storytelling process is . . . very powerful when well done, and because of the paucity of storytelling literature, Norman L. Kerth's book . . . is extremely valuable."

Product Description

With detailed scenarios, imaginative illustrations, and step-by-step instructions, consultant Norman L. Kerth guides readers through productive, painless retrospectives of project performance.

Whether your shop calls them postmortems or postpartums or something else, project retrospectives offer organizations a formal method for preserving the valuable lessons learned from the successes and failures of every project. These lessons and the measurements they yield foster stronger teams and savings on subsequent efforts.

For a retrospective to be effective and successful, though, it needs to be safe. Kerth shows facilitators and participants how to defeat the fear of retribution and establish an air of mutual trust. One tool is Kerth's Prime Directive: Regardless of what we discover, we must understand and truly believe that everyone did the best job he or she could, given what was known at the time, his or her skills and abilities, the resources available, and the situation at hand.

Applying years of experience as a project retrospective facilitator for software organizations, Kerth reveals his secrets for managing the sensitive, often emotionally charged issues that arise as teams relive and learn from each project.

Don't move on to your next project without consulting and using this readable, practical handbook. Each member of your team will be better prepared for the next deadline.

Product Details

• Paperback: 268 pages
• Publisher: Dorset House Publishing Company, Incorporated (February 2001)
• Language: English
• ISBN-10: 0932633447
• ISBN-13: 978-0932633446
• Product Dimensions: 8.3 x 5.5 x 0.5 inches
• Shipping Weight: 14.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.7 out of 5 stars  See all reviews (11 customer reviews)
• Amazon.com Sales Rank: #681,636 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

14 of 15 people found the following review helpful:

5.0 out of 5 stars Excellent guide to improving organizational performance, February 8, 2003

By	Karl E. Wiegers (Clackamas, OR United States) - See all my reviews (REAL NAME)

"Project Retrospectives" is one of the best written, best edited, most nicely presented, and most useful software books I've ever read. Norm Kerth presents a convincing argument for the value of taking the time to study past projects and learn from them. He then presents a rich tool kit of techniques for helping a project team explore what actually happened, what went well, what caused problems, and what happened that surprised them. Kerth's sensitivity to the complex interpersonal issues surrounding project retrospectives will help any facilitator, participant, or manager get the most out of these important learning activities.

Despite the value of retrospectives, not every project team will find it possible to spend 2 or 3 full days reflecting on its experience. However, the methods described here can be scaled down so that any team can apply them. If a team doesn't take the time to learn how to improve, it shouldn't expect the next project to go any better than the last one. This unique book is a key enabler for any learning organization.

8 of 9 people found the following review helpful:

5.0 out of 5 stars A book that will remain valuable for decades, April 4, 2001

By	Charles Ashbacher "([e-mail])" (Marion, Iowa United States([e-mail])) - See all my reviews (TOP 50 REVIEWER)

Failure is the norm in software development. The majority of projects are not completed, and it is a rare one indeed that comes in under budget. If a substantial project were ever to yield a useful product, be on time and under budget, it may be cause to ask about any pacts that were made. However, failure is a permanent condition only if you do not learn from the mistakes. A project retrospective is a backward look at what happened, what went wrong, why it went wrong and the points of success. The last is also important, because even the most abject failure contains elements of success.
Unfortunately, but understandably, most people fear retrospectives, thinking that they are nothing more than a search for the people to blame for the failure. If properly done, a retrospective can be uplifting, as the people in the development team can learn what went wrong, alter their approach and increase their chances for success in the future.
It takes a deft hand to perform such an act and Norman Kerth has two of them. His advice on how to politic your way through a successful retrospective demonstrates that he understands the egos, stubborness, jealousy, passion, intelligence, and occasional idiocy of development teams. Navigating through this minefield is difficult, but worth it as the potential rewards are immense. In a field where the cost of failure usually takes seven or more digits to describe, reducing the probability of failure the next time is imperative.
The experience and understanding that Kerth puts forward in this book is priceless and should be a roadmap for what to do after every project is considered done. Using this map to mine your experience for the points of success and failure will pay dividends of many different forms. The simple action of having a brokered discussion can prove cathartic to the members of the development team, helping to restore their energy and relieving anxiety about what went wrong.
A wise person once said, "We must learn from our mistakes, otherwise what is the point of making them?" If development teams were to begin having quality retrospectives using Kerth's criteria, then even the most atrocious failure could generate a favorable return on investment. I consider it to be one of the top ten books of the year.

7 of 8 people found the following review helpful:

5.0 out of 5 stars A wise and practical book, destined to be a classic, February 23, 2001

By	Ellen Gottesdiener (Carmel, IN USA) - See all my reviews

Norm Kerth has given us a wise and practical book on project retrospectives. It is destined to be a classic in our software engineering and project management literature.

If you are curious, courageous, care about yourself and your teammates, and you are interested in personal and professional growth, read this book.

Beginning with his "prime directive", you will learn why and how to conduct project retrospectives. Norm makes a compelling case for the ritual of retrospectives, openly and honestly presenting the opportunities and dangers. There are many engaging features in this book: fables that make a point, a detailed description of an example retrospective, numerous true stories from real retrospectives that grab your interest, cartoons to illustrate the text, and recipes which provide facilitators with the structure, group processes and rationale for conduct successful retrospectives activities.

Who should read this wonderful book? The book's voice addresses the retrospective facilitator ("must" readers) along with anyone else who wants to learn about retrospectives. This audience includes project managers and their managers, along with team members.

Why these readers? Because software project success is all about people, not technology. How we interrelate, use technology, communicate, and are affected by project history impacts our work. And if we don't learn from our successes and mistakes, we can't grow, do better and have our work bring value to our organizations and ourselves. Project retrospectives are an essential tool toward that end. Norm Kerth's book helps us use this wonderful tool.