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Product Description
Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and costs) and choose the right tools for automating. It's packe
Simply defined, a help desk is were customers and clients turn to for answers to questions and solutions to problems. This book will help you create the world's best help desk for technical support. It covers help desk software, equipment, staffing, Internet help services, and future trends.
About the Author
Mary Lenz is the editor of Call Center Magazine and a leading expert on help desks and support centers. Over the past several years, she has evaluated countless help desk systems and interviewed hundreds of help desk and call center managers. She writes a highly regarded monthly column, Help Desk Watch, for Call Center Magazine.
Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and costs) and choose the right tools for automating. It's packe
Simply defined, a help desk is were customers and clients turn to for answers to questions and solutions to problems. This book will help you create the world's best help desk for technical support. It covers help desk software, equipment, staffing, Internet help services, and future trends.
About the Author
Mary Lenz is the editor of Call Center Magazine and a leading expert on help desks and support centers. Over the past several years, she has evaluated countless help desk systems and interviewed hundreds of help desk and call center managers. She writes a highly regarded monthly column, Help Desk Watch, for Call Center Magazine.
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