Wooing Customers Back: How to Give Great Service and Increase Your Own Success (Paperback)

~ (Author)

Editorial Reviews

Review

Go beyond customer expectations, develop a personal level of enthusiasm, and develop better ways to handle problems in the customer service sector using a title which provides many specifics for handling customers. Summary lessons conclude examples in each chapter. -- Midwest Book Review

Product Description

New, updated version of this popular book. For anyone in customer service, WOOING gives you ways to create better teamwork, go way beyond customer expectations every time--and develop unlimited enthusiasm. A fun, quick read for any level employee. Thousands enjoy WOOING's remarkable story every year for the last ten years. --This text refers to an alternate Paperback edition.

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Product Details

• Paperback
• Publisher: Advance Mark Pub (April 1996)
• Language: English
• ISBN-10: 0964382814
• ISBN-13: 978-0964382817
• Product Dimensions: 8.3 x 5.4 x 0.4 inches
• Shipping Weight: 7.2 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon.com Sales Rank: #2,306,813 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Wooing Customers Back, March 22, 2009

By	William E. Ruff "Category Mgr. KEG 1 O'Neal" (Fredericksburg, Texas) - See all my reviews (REAL NAME)

This review is from: Wooing Customers Back: How to Give Great Service and Increase Your Own Success (Paperback)

This is the very best book I have ever read on customer service. Is is a very eazy to read book. I have shared it many other people and have given twenty or more copies to friedns.Friends that I have shared it with that have made it mandatory reading for all of the department heads in the company. This is a great book to build long term relationships and business. I just can't say enough good things about it. Great Job!