Managing a Changing Workforce is a must read for business leaders and managers today. Bob Losyk has defined this "new" workforce and given a blueprint for achieving service success in the coming century.
Roger J. Dow, Vice President & General Sales Manager, Marriott Corporation
Everyone talks about the changing customer and the changing global market. Losyk has identified the dynamics of our rapidly changing workforce and the critical things managers must do to capture the hearts and minds of their people to maximize the bottom line.
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