Product Description
A children's book, as told by Frankie, an adorable penguin, explaining the call center industry in language that children understand and appreciate. With 31 colorful illustrations. All profits generated from this book go to Boy's Town National Hotline.
From the Back Cover
What happens when you call 800 or 888 numbers? What does a call center look like? What happens when a call is answered in a call center? What kind of jobs are there? Frankie and his mom will help you answer these and other questions as they take a tour of the high-energy world of an incoming call center and go "behind the dial" to show you what really happens.
