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Friendly Persuasion (Paperback)

by Dan Coen (Author) "The telephone is such a common part of modern life that it is inconceivable for most of us to imagine a day without it..." (more)
Key Phrases: Friendly Persuasion, Los Angeles, Larry Darry (more...)
5.0 out of 5 stars  (2 customer reviews)
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Book Description
Telesales Training book teaches inside sales agents how to sell and communicate via the telephone.

About the Author
Dan Coen is the author of Friendly Persuasion and Building Call Center Culture. A frequent speaker, consultant and workshop leader, Mr. Coen specializes in training call center and telesales representatives and management.
Product Details
  • Paperback: 220 pages
  • Publisher: DCD Publishing; 1 edition (October 1, 1997)
  • Language: English
  • ISBN-10: 0966043618
  • ISBN-13: 978-0966043617
  • Product Dimensions: 8.4 x 5.5 x 0.5 inches
  • Shipping Weight: 8.5 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  (2 customer reviews)
  • Amazon.com Sales Rank: #691,446 in Books (See Bestsellers in Books)

    Popular in this category: (What's this?)

    #48 in  Books > Business & Investing > Marketing & Sales > Marketing > Telemarketing

    (Publishers and authors: Improve Your Sales)

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Inside This Book (learn more)
First Sentence:
The telephone is such a common part of modern life that it is inconceivable for most of us to imagine a day without it. Read the first page
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Friendly Persuasion, Los Angeles, Larry Darry, Vin Scully
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