The Heart of Coaching: Using Transformational Coaching to Create a High-Performance Culture - Revised Edition (Paperback)

by Thomas G. Crane (Author), Lerissa Nancy Patrick (Author), Troy S. Parker (Author)
Key Phrases: transformational coaching, coaching process, coaching workshops, Mood Map, Need Heart, New York (more...)

Editorial Reviews

Review
"Emotional intelligence" - the secret to gaining a competitive edge - here's a road map for developing emotionally intelligent coaches. -- David Grudermeyer, Ph.D. & Rebecca Grudermeyer, Psy.D., Directors of Willingness Works, and co-authors of Collier's 1997 Mental Health Book of the Year, Sensible Self-Help.

The Heart of Coaching creates a shared vocabulary and high-performance focus that will get results in any organization! -- Skip Oppenheimer, Chairman/CEO, Oppenheimer Companies, Inc.

The concept of Boss as Coach is a compelling one, and Transformational Coaching will define leadership in the 21st Century. Tom Crane provides a mechanism for individual and organizational change that will add enormous value to people and their organizations. -- Eric Mokover, Asst. Dean and Director, MBA Program, The Anderson School of Management, UCLA

The concept of Boss as Coach is a compelling one, and Transformational Coaching will define leadership in the 21st Century. -- Eric Mokover, Asst. Dean and Director, MBA Program, The Anderson School of Management, UCLA

The most overlooked and underestimated secret to gaining the competitive edge in business is "emotional intelligence." The Heart of Coaching provides a brilliantly practical and long overdue 3/4 road map for developing executives and managers into emotionally intelligent coaches. A must read-and-use for anyone who has realized that building success requires the know-how to compassionately foster self-responsibility and collaboration in teams. -- David Grudermeyer, Ph.D. & Rebecca Grudermeyer, Psy.D., Directors of Willingness Works, and co-authors of Collier's 1997 Mental Health Book of the Year, Sensible Self-Help.

This process works! It gets to the truth…with heart...a rare book full of common sense and applicability. -- James E. Newton, CEO, Newton Learning Corporation

This provides a powerful communication process that insures “connection and comprehension” occur between the coach and the coachee. -- Craig Neilsen, Ph.D., Director, Organizational Effectiveness and Learning, Micronpc.com

This work is right on point! Performance management is the business issue of our times and coaching is THE requisite skill for all leaders who need to get the best from their teams. Every practitioner will benefit from Tom's contagiously passionate approach, guaranteed to help you and your team. -- C.O. Woody, Senior Vice President, Florida Power & Light

Product Description
This "Revised Edition" reflects feedback from hundreds of readers and coaching workshop participants over the last several years. The new revised process model is more powerful and user-friendly than ever, and serves as a guide for establishing coaching relationships as well as HOW TO conduct the actual coaching conversation.

The premise of this book is simple: “As coaching becomes a predominant cultural practice…it will create a performance-focused, feedback-rich organization capable of creating and sustaining a competitive advantage.” This is the business case for coaching in today’s real world.

"The Heart of Coaching" introduces Transformational Coaching – a very powerful process for communicating performance feedback. It is a fundamentally different way of approaching how we work with others. It creates egalitarian, mutually supportive, high-trust relationships between people (Boss, Peers, and Direct Reports) that shifts from the traditional boss/subordinate/competitor roles to a partnership. “BOSSES" becoming "COACHES" forms the foundation for coaching to flow 360° throughout the culture.

Transformational Coaching is the requisite skill for today's leaders, managers, supervisors, and entire teams who choose to enhance their personal effectiveness and team performance.

See all Editorial Reviews

Product Details

• Paperback: 224 pages
• Publisher: FTA Press; Rev edition (May 2001)
• Language: English
• ISBN-10: 0966087402
• ISBN-13: 978-0966087406
• Product Dimensions: 8.9 x 6.9 x 0.7 inches
• Shipping Weight: 6.4 ounces
• Average Customer Review: 4.8 out of 5 stars See all reviews (20 customer reviews)
• Amazon.com Sales Rank: #67,151 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

29 of 29 people found the following review helpful:

5.0 out of 5 stars Great book: style, substance, process and practicality., April 19, 1999

By A Customer

If you are looking for an excellent training tool on coaching (and in today's business climate, we all probably should be), you definitely should consider Tom Crane's book The Heart of Coaching. The book is excellent in both style and substance. As for style, the book is written in plain English, with an "easy to read" visual format. As to substance, the book has chapter after chapter of useable and substantive information. Further, the book has both process (the central feature of the book is not just coaching, but "transformational coaching as a process") and practicality (as just one example, you will get genuine assistance from the insightful list of differences between "bosses" on the one hand and "coaches" on the other).

Finally, don't skip over the section of the book dealing with the personal side of coaching, the "heart" of the transformational coach. In this section, you will find the "Transformational Coach's Credo". The credo may not state anything which is revolutionarily new but, if followed consistently, the credo would certainly help the typical department workplace to exude greater enthusiasm, productivity and camaraderie (come to think of it, maybe such results could be considered revolutionary!).

34 of 37 people found the following review helpful:

5.0 out of 5 stars From the Heart AND A Big Potential Pay-Off for Companies, February 17, 2001

By	Mary R. Bast (Gainesville, Florida United States) - See all my reviews (REAL NAME)

In a September 2000 Time Magazine article there was an important message for organizations about coaching: Ours is a fast-paced and changing marketplace and there's a big potential pay-off for companies whose managers know how to help valued employees develop and adapt to the changes. Crane's superior book shows how to do that -- how to provide feedback with respect, with clarity, and in a partnership that empowers people to contribute increasingly at higher levels of performance. It is current, practical, and my key resource in teaching managers how to coach. I particularly appreciate the "heart" of this approach -- the commitment to know and appreciate people as human beings and to transcend the traditional boss/subordinate relationship. If you are a manager, get this book. If you are a professional coach to managers, get this book.

20 of 21 people found the following review helpful:

5.0 out of 5 stars Should be on the bookshelf of every organizational leader!, March 30, 1999

By	Tom Brown, PhD : [e-mail] (Cincinnati, Ohio) - See all my reviews

I was in the middle of reading Dan Goleman's book, WORKING WITH EMOTIONAL INTELLIGENCE. I kept thinking, "This is great, but how does one apply the concepts?" Then one of my colleagues gave me a copy of THE HEART OF COACHING. It answered my question. Tom Crane has written a clear and concise book. His ideas on "transformational" coaching as an ongoing cycle of creating a solid "foundation", developing a "learning loop", and "forwarding the action" is a practical description of how to create empowerment and high performance in any organization. I am recommending this highly readable and extremely useful guide to all who are interested in putting the"heart" back into the work we all do.