Manners That Sell (Paperback)

~ Lydia Ramsey (Author) "First impressions in business are critical to the success of individuals and organizations..." (more)
Key Phrases: business meal, business casual, business etiquette, United States, Harriett Hilton, Mary Smith

Editorial Reviews

Product Description

The author of Manners That Sell, Lydia Ramsey, is a business etiquette expert with over thirty years of experience working with non-profits, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and keynotes on all aspects of business etiquette.

Covered in this comprehensive business etiquette guidebook are topics including first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gift-giving in business, etiquette out of the office, dining for profit and doing business internationally.

Do you wish you knew the answers to these questions? * Who picks up the check at a business meal?
* Should a woman stand to shake hands?
* When may I call my client by first name?
* How casual is "business casual?"

Find the answer to these questions and many more in this easy-to-read, highly informative guide to etiquette in the workplace. Recognize that manners matter in business now more than ever and that bottom line figures are influenced as much by interpersonal skills as they are by products and services.

About the Author

Lydia Ramsey is a business etiquette consultant with over thirty years experience. She is the president and founder of Lydia Ramsey Inc., a firm based in Savannah, Georgia. She is a columnist for the Savannah Morning News and the Carolina Morning News. Her client list includes Gulfstream Aerospace, Georgia Ports Authority, SunTrust Bank and the Association of Girl Scout Executive Staff.

Product Details

• Paperback: 188 pages
• Publisher: Longfellow Press; 1 edition (April 15, 2000)
• Language: English
• ISBN-10: 096700120X
• ISBN-13: 978-0967001203
• Product Dimensions: 8.5 x 5.5 x 0.6 inches
• Shipping Weight: 10.7 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (8 customer reviews)
• Amazon.com Sales Rank: #466,296 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

5.0 out of 5 stars The perfect business etiquette book, May 30, 2000

By	Rebecca Campen, M.D., J.D (Boston, MA) - See all my reviews

This book has it all - Lydia Ramsey describes in clear detail everything important in business etiquette, including how to dress, correspond, converse, dine, conduct meetings, introduce, exchange business cards, leave messages, give gifts, lead, participate in meetings, and enter into the many other interactions that contribute to the image of a business. The reader gains an understanding of good manners in business that bring about confidence, good relationships, and success in business interactions. I especially enjoyed the tips that put others at ease and set the stage for important discussions in business meetings as well as the chapter on doing business internationally. This book will be extremely useful as an etiquette reference book for business leaders as well as for young executives just joining a business. Reading the book gives confidence and lets one move ahead in business interactions, knowing that the best impression has been made and that the most effective atmosphere has been created for the important business discussions to follow.

4 of 4 people found the following review helpful:

5.0 out of 5 stars An absolute must read for anyone in business!, September 20, 2004

By	Bonnie Jo Davis "Reader, review and internet ... (Southern CA, USA) - See all my reviews (REAL NAME)

This beautifully laid out trade paperback has a gorgeous and practical design both inside and out. I recommend you read this book with a highlighter and a pen and be ready to take copious notes in the blank pages thoughtfully provided between chapters.

Manners That Sell: Adding The Polish That Builds Profits should be required reading for high school and college students and for anyone already in the business environment. Once upon a time, good manners were taught in school and at home, but that time has long since passed. This book provides the perfect refresher course for those of us who were taught manners but no longer remember the finer points of etiquette.

While reading this book I discovered that the author, Lydia Ramsey, covered every conceivable point of etiquette including many that I'd never been taught. Each of the twelve chapters covers one main topic broken down into digestible bite sized chunks of rules and guidelines to enhance credibility and professionalism. Topics include first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gift-giving in business, etiquette out of the office, dining for profit and doing business internationally.

The author of this delightful book, Lydia Ramsey, is a business etiquette expert with over thirty years of experience working with non-profits, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and keynotes on all aspects of business etiquette.

I recommend businesses buy this book in bulk and present one to every employee from the frontline up to the top management. In this ever changing world with so many consumer choices, the bottom line is often affected by the simple courtesies that can and should be afforded to customers. You need this book if you want your employees to succeed and your business to thrive.

3 of 3 people found the following review helpful:

5.0 out of 5 stars Manners That Sell, April 29, 2000

By A Customer

Manners That Sell is an excellent book that should be required reading for anyone in business who wants to make a powerful impression on clients, co-workers, and the company's bottom line. The book's style is elegant yet accessible. Ms. Ramsey convinces us that we need not be intimidated by the rules of etiquette. She guides us step by step, from deciding what to wear to the office, to hosting a business lunch, and on through to the after-hours reception. A must-read!