Product Details

• Actors: Dennis R Kyle
• Format: Color, NTSC
• Rating: G (General Audience)
• Number of tapes: 2
• VHS Release Date: August 1, 1998
• Run Time: 1922 minutes
• Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
• ASIN: 0970132913
• Amazon.com Sales Rank: #143,014 in Video (See Bestsellers in Video)

Editorial Reviews

Accu Staffing Services
Dennis Kyle is very dynamic and inspiring. Subjects touched on many of my experiences; it was very informative.

Product Description
This nationally acclaimed THREE-HOUR course Mastering Telephone Skills is attended by thousands of professionals every year. If you're searching for an answer to better telephone skills, Mastering Telephone Skills can help. Dennis Kyle, International Speaker, shatters the myths of traditional telephone techniques. He teaches sales professionals how to improve telephone qualifying, prospecting and appointment setting. Kyle's four-step process to objection handling turns objections into selling opportunities. You'll learn to quickly build rapport with prospects ultimately insuring more opportunities for appointments. Kyle shares invaluable ideas on how to tame the voice mail beast and receive more callbacks. You'll learn how to break through gatekeepers turning them into information allies and much, much more...

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Customer Reviews

Most Helpful Customer Reviews

2 of 4 people found the following review helpful:

5.0 out of 5 stars What Customers Are Saying About Us....., March 9, 2001

By	M. McMahon "booksonbooks" (USA) - See all my reviews (REAL NAME)

The cost of this program is not near to the financial and personal reward that will come. I appreciate your enthusiasm and professional presentation. Concept Packaging & Design, Russell Robertson

I really thought the program was great. Very enthusiastic presentation. It makes me realize how important enthusiasm is when selling. I picked up many great ideas, i.e., better to know the customer before the call. Darwill Press, Diane Howarth I found the presentation to be very entertaining as well as informative. Dennis' enthusiasm is contagious and his knowledge prodigious. Every company involved in sales could use this program; it will improve their bottom line. Data2, Charlene Villella

Finally I've heard some valuable info with regard to actual questions and line of questioning that I can utilize. Theory presentations of the past meant well but lacked the user-friendly immediacy that this program presented. PR Newswire, Meg Potter

Excellent program. Dennis is a great motivational & insightful speaker. I enjoyed the seminar very much. It was much more interesting than I anticipated. Prime Communications, Carmela Ternullo

The program was and is first class. It certainly reaffirmed the need for continually learning. Thanks. Scientific Information, Fred Christie

Excellent program! Dennis is very professional and keeps people's attention while getting his message across. Sprint , Dan Crump

Dennis, your energy was amazing, I'm jealous. Actually, I was very inspired to go back to the office and pick up the phone. I look forward to reading the booklet more in depth. Thanks! Truex Associates, Michelle Miller

You made the "phone monster" a little pup for many. Volt Services Group, Natalie Peterson

I feel today's seminar was extremely helpful. The fact that I can come to a seminar like this one and get help in so many areas of life is outstanding. I thank Dennis Kyle for taking the time! Well done! WUNI-TV 27/Univision-Boston, Stella Martinez