Book Description
In this Special Report, Barry Raybould, a leading pioneer in the field of performance-centered design and performance-centered knowledge management systems, gives an executive overview of how to develop a state-of-the-art integrated e-learning, knowledge management, and performance support strategy and highlights some important pitfalls to avoid. He describes the evolution in thinking that has occurred over the past decade in how to design and develop technology-based systems to improve human performance and gives an overview of the process for designing systems for "day-one performance" and of the emerging professional discipline of performance support engineering. A five-level "maturity model" for the integration of departmental functions around the goal of performance improvement is provided to help organizations assess the effectiveness of their strategy and help them move to a higher level.
About the Author
Barry Raybould is one of the recognized leaders in the field of performance-centered design and performance-centered knowledge management. He is founder of an international consulting firm specializing in performance-centered design and performance-centered knowledge management.