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Editorial Reviews
Book Description
The goal of this book is to guide improvement activities throughout the organization: to use creative ideas from all employees to serve both internal and external customers, to unlock the hidden potential of every single employee, and to bring new excitement and joy into the workplace. Dana Corporation gets over 2,000,000 ideas a year from all of their employees. This book tells you how to do it.
The goal of this book is to guide improvement activities throughout the organization: to use creative ideas from all employees to serve both internal and external customers, to unlock the hidden potential of every single employee, and to bring new excitement and joy into the workplace. Dana Corporation gets over 2,000,000 ideas a year from all of their employees. This book tells you how to do it.
"WHAT SETS US APART? The Toyota Production System is at the heart of everything we do. Based on the concept of continuous improvement, or kaizen, every Toyota team member is empowered with the ability to improve their work environment. This includes everything from quality and safety to the environment and productivity. Improvements and suggestions by team members are the cornerstone of Toyota's success."
From the Publisher
In starting a new publishing company, PCS Press, I wanted to find a books that would improve both customer service and the quality of work life for the average worker. As the former president of Productivity Press I discovered and published the works of many Japanese geniuses including Dr. Shigeo Shingo and Taiichi Ohno co-creators of JIT or Lean management. American companies are becoming lean but they are also missing a vital ingredient to corporate competitiveness - the need to get all employees truly involved in serving their customers and in improvement activities. And people are only involved when they come up with a creative idea and install it themselves.
Just imagine the competitive edge that Dana gets from receiving on the average 24 written improvement ideas per employee per year. That is 2,000,000 improvement ideas a year from all of their employees.
Just imagine how the employee feels when they come up with an improvement idea and installs the idea on their own? People then feel empowered, involved and a have new sense about them selves. It is a great feeling!
I am indebted to Bunji Tozawa to be his co-author and publisher and to offer to America and the western world a methodology that has proven so successful in the Far East.
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