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Editorial Reviews
Book Description
How do we harness the elusive concept of preventive action? People often think of preventive action as the extra thing you do after you've finished corrective action—like an extra coat of sealant. Actually, preventive actions are the initiatives you establish to minimize the number of corrective actions you conduct.
How do we harness the elusive concept of preventive action? People often think of preventive action as the extra thing you do after you've finished corrective action—like an extra coat of sealant. Actually, preventive actions are the initiatives you establish to minimize the number of corrective actions you conduct.
The Preventive Action Handbook is a great guide for defining the process, writing the procedure, establishing criteria, developing plans, and reporting back to management. It will help you benefit from a fundamental management tool that has a direct relationship to your organization's bottom line.
The Preventive Action Handbook will help you make your preventive action process more organized, more efficient, and more productive. The book's basic precepts hold true for any size organization. It can be used by quality managers, ISO 9000 management representatives, production supervisors, production group leaders, customer service managers, quality technicians, or anyone else involved in corrective action.
About the Author
Denise E. Robitaille brings years of experience in business and industry to her work in the quality profession. As the principal of Robitaille Associates, she has helped companies in diverse fields such as electronic assembly, cutting-edge biotechnology, machine shops and packaging manufacturers to achieve ISO 9000 registration. Her work also encompasses training and auditing. She is a RAB-certified lead assessor, and ASQ Certified Quality Auditor and senior member of the American Society for Quality. Robitaille is an internationally recognized speaker on a variety of quality topics. She is the author of numerous articles as well as The Corrective Action Handbook and The Management Review Handbook, both published by Paton Press.
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