Today’s successful companies deliver superior service to their customers in an effort to nurture the lifetime value of the relationship with that customer. Some companies fail to execute these practices and suffer from devastating customer attrition and anemic growth rates. Customer Magic describes the skills and strategies that will allow your Service or Sales organization to shift the paradigm in today’s demanding service-based customer market.
Regardless of who you are or what you do for a living, each one of us, at some point in our lives, is involved in selling something or serving others. If you interact with people, you will get immense value from the easy-to-use, everyday principles outlined in this book.
At first it may seem foreign to those not involved in the sales profession, but the life lessons articulated in Customer Magic will give you the skills necessary to improve what you do daily, who you are and the way in which you accomplish what you set out to do. In short, we all need to learn the art of salesmanship in order to make our lives more productive and successful.
As you’ll discover while you read, if you want it bad enough, you’ll find a way to make it happen.
From the Publisher
Customer Magic - A Practical Guide for Breakthrough Sales & Service
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