The Power of Appreciation in Business: How an Obsession with Value Increases Performance, Productivity and Profits (Paperback)

by Noelle Nelson (Author) "Appreciation is one of the most powerful, yet misunderstood, misused and untapped energies available to us..." (more)
Key Phrases: obsession with value, value your employees, intense vibration, Southwest Airlines, Always Frequently Sometimes Once, Professional Cutlery Direct (more...)

Editorial Reviews

Review
"Dr. Nelson addresses what may be the most critical issue in business - the value of people." -- Joe Calloway, author of Indispensable: How To Become The Company That Your Customers Can't Live Without

"Dr. Nelson shows business owners and managers how to proactively use appreciation to create a productive and profitable work environment." -- Susan Lucia Annunzio, author of Contagious Success, chair and CEO of the Hudson Highland Center for High Performance

"Every business can benefit from the practical techniques offered by Dr. Noelle Nelson in this excellent book." -- Jeff Keller, author of Attitude is Everything

"This book is a testament to the little-known secret that business relationships ARE personal relationships." -- Keith Ferrazzi, author of NEVER EAT ALONE: And Other Secrets To Success, One Relationship At A Time

"This book is an exploration into the dimensions of appreciation and the tremendous power it wields in all relationships." -- Ken Blanchard, co-author of The One Minute Manager® and Customer Mania

Product Description
Recent U.S. Department of Labor data shows that the number one reason people leave their jobs is that they do not feel appreciated. Further research reveals that companies that effectively value and appreciate employees enjoy more than triple returns on equity and assets and achieve higher operating margins than companies that do not. Customer loyalty is also based on feeling appreciated--and many customers are feeling under-appreciated these days. When you’re in a leadership or management position, whether you’re the owner of a Mom-and-Pop grocery store, supervisor of a warehouse, head of the accounting department, or a Fortune 500 CEO, what you feel, think and say affects every person involved with your company or your department. You set the tone, you set the pace and you determine what is going to matter and what isn’t. And that's where the power of appreciation can make such a dynamic impact on a business. By learning to use the appreciation techniques described in The Power of Appreciation, readers will be able to combat employee apathy, poor performance low motivation, stress, lack of company loyalty and customer indifference. They will learn that increasing employee productivity, product quality, sales and customer loyalty doesn’t require a huge time or monetary outlay. It just requires a subtle shift in focus from the top. The Power of Appreication includes scientific data that follows the impact of appreciation on mind and body. It also includes real world examples of appreciation's power from companies such as Southwest Airlines, See's Candies and Ryder System, Inc.

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Product Details

• Paperback: 182 pages
• Publisher: MindLab Publishing; 1 edition (October 1, 2005)
• Language: English
• ISBN-10: 0976807319
• ISBN-13: 978-0976807315
• Product Dimensions: 8.8 x 5.8 x 0.6 inches
• Shipping Weight: 13.6 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #518,992 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars A Magic Bullet for Increasing Morale & Profits, November 14, 2005

By	Cynthia Sue Larson "www.realityshifters.com" (San Francisco bay area, CA USA) - See all my reviews (TOP 500 REVIEWER)

Most of us who've worked in the corporate world have occasionally felt a slight sense of dread as we came to work to deal with employee and customer complaints. If you heard there was a fast, cheap, easy and effective management approach that takes stressful work situations and transforms them into higher productivity and better morale... and is especially powerful for dealing with conflicts... would you be interested?

Author Noelle Nelson provides an exceptionally clear technique for bringing appreciation into the workplace, describing practical ideas managers can put to work immediately for little to no additional cost in THE POWER OF APPRECIATION IN BUSINESS. Nelson cites recent scientific research on the effects of appreciation on the brain and the heart, and describes how appreciation works to remove resistance while encouraging people to do their very best. Best of all, Nelson includes step-by-step directions for implementing these techniques in ways that have proven to be wildly successful in businesses such as See's Candies, Ryder, and Southwest Airlines.

I love the way this book explodes many management myths, and explains why so many corporate appreciation tools such as Employee of the Month programs and customer satisfaction surveys so often prove to be ineffective. THE POWER OF APPRECIATION is a powerful "magic bullet" that may just be what your business needs to improve profitablity and morale at the same time. Find out how good your business can get!

5.0 out of 5 stars NOT just another "How to succeed in biz book"!, October 30, 2005

By	R Bond (California) - See all my reviews

I've read a lot of business books over the years, but the title of this one intrigued me. This book is a real wake-up call as to why a business or a department isn't dynamic and prosperous. It's full of down to earth practical tools and great examples from companies like Southwest Airlines, See's Candies, etc., that show you how to get your business going the way you really want it to. And the solution to making these positive changes is not a complicated, time or revenue consuming task... Dr. Nelson explains how to make noticeable improvements in every dimension of your business by simply paying attention to your businesses "attitude". It sure makes a difference to my bottom line.

5.0 out of 5 stars The Power of Appreciation in Business by Noelle Nelson, October 28, 2005

By	E. Jordan (Woodland Hills, CA United States) - See all my reviews (REAL NAME)

I can't recommend this book enough. My business deals with people everyday and it has had a noticable increase since I have been utilizing the methods in this book. Now I have to start a waiting list as there are no more slots available!