I Quit But Forgot to Tell You (Hardcover)

~ Terri Kabachnick (Author)
Key Phrases: Success Tree, Kabachnick Group, Honeymoon Phase (more...)

Editorial Reviews

Review

"Sweep your organization of stewing frustrations to build productivity, profits and a legendary brand at every touch point. Read on!" -- Brad Davis - CMO, Retired - Washington Mutual

Product Description

As customers, we have been served by people who quit but never left. As employees, we have been managed by bosses who quit, but managed to stay. As managers, we have managed people who physically attend, but mentally pretend. We call them disengaged workers —a deadly virus that’s spreading throughout businesses worldwide.

Let’s face it. No one takes a job intending to fail. No employer hires with the intent to fire. Both parties want only the best. They both want to succeed. So what happens?

Disengagement statistics are telling, but they don’t convey the entire story. You must look at the human issues behind the numbers. That’s why much of I Quit, But Forgot To Tell You is premised on real-life experiences, first as a professional in the field of retail, then as a retail strategist and advisor. The ideas and recommendations, however, are equally suited for all industries; they are straightforward, logical truths that utilize the logic of human nature to achieve the goals of both the individual and the organization.

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Product Details

• Hardcover: 317 pages
• Publisher: The Kabachnick Group (January 30, 2006)
• ISBN-10: 0977289907
• ISBN-13: 978-0977289905
• Product Dimensions: 9.3 x 6.2 x 1.1 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (9 customer reviews)
• Amazon.com Sales Rank: #241,067 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

5.0 out of 5 stars How to get "the people thing" right, May 24, 2006

By	Bob Romano (San Diego) - See all my reviews

Too many companies have employees that are "retired on the job", simply going through the motions and too listless to find a job they are more suitable for. These employees have disengaged their mind from their work. There is a solution and Terri has been showing companies how to engage their employees long before the concept became in vogue. Drawing on solid research and numerous real life examples from top companies, I Quit But Forgot to Tell You clearly and intelligently points out the how and why employees become disconnected from their job and the symptoms to be alert for. What makes this book so valuable is that it provides a blueprint for reversing the tide of disengagement and hiring and nurturing people so that they truly live your brand. The solutions make sense. I am recommending this book to all my clients.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Thank you Terri!, May 25, 2006

By	Brian Lee (Calgary ALberta) - See all my reviews (REAL NAME)

Thank you Terri! You have packed into one easy to read book a brilliant insight into why staff aren't committed to earning their keep, but even more importantly what we can do to engage and inspire them. The tools provided are ever so practical, espeacially the engagement survey that reveals all. This book is a MUST READ for anyone who employs anyone and wants to create both job satisfaction for the employee and improved productivity for the employer." I quit" may become the new bible for the "I've changed and ready to contribute"... Brian Lee

1 of 1 people found the following review helpful:

5.0 out of 5 stars Can't share this enough!, May 30, 2008

By	Henry E. Scholz "Chip Scholz" (Charlotte, NC) - See all my reviews (REAL NAME)

I have purchased a number of these and sent them to my best clients. It is rare to find a book that succinctly states what most of my clients and colleagues deal with every day...the virus of disengagement. Terri has created a great framework to deal with the issue. Some of the real gems in the book have to do with debunking some of our time honored management behaviors. Take, for example, how we spend all of our time dealing with our problem employees, working with them, trying desperately to motivate them, while we pay little attention to our top performers. No wonder we have turnover.

Great book, Terri, can't wait to see what you come up with next!