Incident Dispatcher: A Guide for the Professional Tactical and Incident Dispatcher (Spiral-bound)

~ Jerry Boyd (Author), Dave Larton (Author)

Editorial Reviews

Product Description

After years of articles, web sites, and presentations, this is the first book to examine the concept of Incident Dispatch. The authors purpose is to provide basic, essential guidelines for establishing an Incident Dispatch program, how to function as an incident dispatcher, and how to manage an incident dispatch team in your agency or region. It is written from more than a decade of personal experience in IDT operations, management, and training, validated by the ongoing use of hundreds of incident dispatchers and their supporting public safety and communications agencies nationwide.

Product Details

• Spiral-bound
• Publisher: First Contact 9-1-1 Press, LLC; 1st Edition edition (2007)
• Language: English
• ISBN-10: 1424341957
• ISBN-13: 978-1424341955
• Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #520,370 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Incident Dispatcher (Guide Book), July 26, 2007

By	Steven Rutherford "Steve Rutherford, Supervis... (Cabell County 911 Huntington, WV) - See all my reviews (REAL NAME)

I just wanted to take a moment and say thank you and to give props to
the fine folks involved in putting the Incident Dispatcher Guide Book
together for all of us. For those of you who are not aware some very
knowledgable folks have put this guide together for the Professional Tactiacl and Incident Dispatcher. This book is dedicated to all professional Public Safety Dispatchers, in particular, to those who have dedicated themselves to developing the Incident Dispatcher Program and who have devoted the effort it takes to become the "best of the best". Quickly this book covers, What Tactical Dispatching is and its history and the use. Selling the idea, training and criteria and duties and responsibilities. Equipment uses and maintenance, work enviroment, dealing with the media, and includes needed forms. I would highly suggest that anyone involved with IDT or Tactical Dispatching get a copy of this book. It only 15 bucks, and can be found on First Contact 911's website or here on [...]. Get it today, and don't be left in the dark.

Steve Rutherford, Supervisor/IDT Team Leader
Cabell County 911
Huntington, WV

1 of 1 people found the following review helpful:

5.0 out of 5 stars Finally!!, June 22, 2007

By	P. Logan (Madison, WI) - See all my reviews (REAL NAME)

Finally, a book many of us in Emergency Communications has been waiting for! Baker & Larton have done an excellent job of putting all the information together in an easy to read, easy to use resource for Incident Dispatchers.

This book is a MUST HAVE for every fire chief, SWAT commander, comm center manager or dispatcher who wants to serve in a specialized unit. If you are thinking about creating or expanding your current operations, you MUST have this book!

Thanks Dave & Jerry, well done!

5.0 out of 5 stars Backbone of Communications, May 21, 2008

By	Joseph H. Race "Jose Mango" (SAIPAN, MP United States) - See all my reviews (REAL NAME)

Good work by two pros who have done the job and supported the dispatching personnel with equipment and training. Public safety communications all started with whistles, red and blue lights on PS buildings and batons tapping on the roadways to alert the police and fire of a problem. It progressed to radios, telephones and of course, sophisticated computers and digital processing. Regardless of the incident,the key person is still the dispatcher who takes the emergency call and gets the crews rolling - kind of a pivotal point in the whole response. Along the way, s/he has to stay alert and keep the field officers updated and notify other appropriate agencies. This is a good guide for training and a checklist to cover all the bases when the earth is shaking or the fires are raging. Being a retired cop, I liked it and would recommend it for straighforward training and updating for both communications and field personnel.