Training for Impact: How to Link Training to Business Needs and Measure the Results (Jossey Bass Business and Management Series) (Hardcover)

~ (Author), James C. Robinson (Author) "Meet Alan Douglas, the manager of human resources development (HRD) for a major financial institution with five thousand employees..." (more)
Key Phrases: nonobservable results, performance effectiveness assessment, collaborator style, Activity Impact, Data Comparisons, Operational Results Collect (more...)

Editorial Reviews

Product Description

Document your efforts in terms management will understand

Are your employee training efforts really paying off? In this hands-on guide, two top human resources consultants present a results-oriented, twelve-step approach that directly links training to specific organizational goals. Here is all the information and guidance you need to create a work environment that reinforces new skills and maximizes training results. You'll also learn to document the effect your efforts have on the bottom line, track subtle but important changes in employee values and beliefs, and demonstrate increased sales and productivity. It's THE definitive handbook for tracking and cost justification of training and development efforts.

From the Inside Flap

Provides how-to strategies for implementing results-oriented training. Explains how to develop a collaborative, "client-consultant" relationship with line managers and to yield better management support for training efforts. Tells how to document bottom-line results of training programs and communicate their value to management in cost-benefit terms.Are your employee training efforts really paying off? In this hands-on guide, two top human resources consultants present a results-oriented, twelve-step approacht that directly links training to specific organizational goals. Here is all the information and guidance you need to create a work environment that reinforces new skills and maximizes training results. You'll also learn to document the effect your efforts have on the bottom line, track subtle but important changes in employee values and beliefs, and demonstrate increased sales and productivity. THE definitive handbook for tracking and cost justification of training and development efforts.Are your employee training efforts really paying off? In this hands-on guide, two top human resources consultants present a results-oriented, twelve-step approach that directly links training to specific organizational goals. You'll also learn to document the effect your efforts have on the bottom line, track subtle but important changes in employee values and beliefs, and communicate a program's importance in cost-benefit terms.

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Product Details

• Hardcover: 336 pages
• Publisher: Pfeiffer; 1 edition (May 23, 1989)
• Language: English
• ISBN-10: 1555421539
• ISBN-13: 978-1555421533
• Product Dimensions: 9.1 x 6.1 x 1.2 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon.com Sales Rank: #296,045 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

13 of 14 people found the following review helpful:

5.0 out of 5 stars Needed ROI justification for corporate training programs, September 9, 1998

By	Bruce Cote (Marshfield, MA USA) - See all my reviews

Lots of lip service gets paid to training, but most training functions usually reside at the cutting edge of the downsizing axe. This book provides training managers with methods for reporting how a training program contributes to a company's bottom line. It sheds light on how the intangible attributes of trainees (one of which is the knowledge learned in a training program) get transferred into work skills, and how both knowledge and skills can be quantified into numbers which management can understand.

The only drawbacks are: 1) that there is not enough of a discussion about statistical methods for data interpretation, and 2) some examples of purposeful, targeted questions would definitely be useful. However, overall, I am happy to have this text become part of my daily playbook.