James Donnelly's book gives simplistic and short management, April 8, 1999

Part II What Customers Know About Managing People

Part two of James Donnelly's book focuses on eight lessons that mangers should consider when examining their management styles. This part gives simplistic and short lessons that outline strategies on how to become a better manager. This section varies from the other two sections of the book because it moves away from giving antidotal stories of how the customer is able to see the overall management style reflected in the employee's behavior. Part two of the book uses very limited stories to illustrate the lessons and tends to focus on Donnelly giving his own tips to managers on how they could improve their company and overall management techniques. The review of part two will focus on the major themes that Donnelly stressed and give overall reactions to the section. In part two of the book Donnelly tends to get away from the customer focus and starts to preach his own tips on management. Lesson thirteen typified this style by arbitrarily comparing good management techniques to those of a physician, without giving the customer basis for the analogy. Donnelly explained that to be a successful manager a person must separate the problems of a business from the conditions of the business. This di