Telephone Skills From A to Z (A Fifty-Minute Series Book) (Paperback)

by Nancy Friedman (Author)

Editorial Reviews

Product Description
A vital reference tool for anyone who represents an organization on the telephone.

Product Details

• Paperback: 110 pages
• Publisher: Crisp Publications (June 7, 1995)
• Language: English
• ISBN-10: 1560523018
• ISBN-13: 978-1560523017
• Product Dimensions: 9.8 x 7.8 x 0.3 inches
• Shipping Weight: 9.6 ounces
• Average Customer Review: 3.3 out of 5 stars See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #1,898,118 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

24 of 25 people found the following review helpful:

4.0 out of 5 stars Bottom-line should and should not, November 16, 1999

By	Lanie Whitlock (Dallas, Texas) - See all my reviews

I just happened to work for a company one day and noticed this book while sitting at the reception desk. I browsed through the first few pages and before I realized, I was more than 1/2 way through it. 'Telephone Skills...' describes typical senarios that could occur and unfortunately do from time to time. It's filled with realistic situations and gives positive, and at times, humorous solutions. I think 'Telephone Skills...' is necessary in any environment- professional/social/and casual. I will recommend my 3 nieces (14,13 & 7 -ages) read this. Ask any parent with children- the phone rings, they run to answer it. I think this book is so informally written that even a child can read and understand it's meaning of being "good natured" polite even when it's someelse fault. On the other hand, it's packed with common sense techniques that make you wonder, why businesses are requesting seminars. Go figure! Now go on- buy it!

11 of 12 people found the following review helpful:

5.0 out of 5 stars Great refresher for "experts"; great teaching for novices, June 28, 1999

By A Customer

I found this book to be a great refresher tool for the "expert" in any company as well as a great teaching tool for the entry level business person. Easy reading and comprehension. Fifty minutes packed with power!

6 of 9 people found the following review helpful:

1.0 out of 5 stars what about, May 13, 2002

By A Customer

This review is from: Telephone Skills from A to Z: The Telephone Doctor Phone Book (Crisp Fifty-Minute Series) (Paperback)

The book is a very quick read. If your looking to just pass the time away I would definetly read this book. If your interested in learning something and taking it to the workplace I would choose another book. When I read a book I like to transfer the learning from the book to the workplace and with this book when I was finished I was unable to transfer my learning. Most of the skills I read about were common sense. I was hoping for something a little more "meaty".