Peter Merrill covers the fundamentals of Total Quality Management in a way that makes you want to rush out and apply the concepts immediately. The underlying premise of the book encourages every organization to study the best practices of other successful (and unsuccessful) organizations and to experiment with those that fit your culture and business.
Peter Merrill has made a valuable contribution to understanding quality management and its origin. His observations as a practitioner are unique and useful to those who want to cause quality for a living.
Peter Merrills book is must read for new practitioners and for those of us who are looking to recharge our quality batteries and quality strategies. If North America took Merrills lessons to heart and used his model and case studies, much of the guesswork would go out of developing a TQM strategy and the failure rate of corporate approaches would plummet.
Deborah L. Hopen, President, Center for Strategic Business Solutions, Inc. 06/01/04
G.W. Armstrong, Director, Quality, IBM Canada, Ltd. 06/01/04
Philip Crosby, Author of Quality Is Still Free, 06/01/04
Product Description
Is your organization looking back on its quality process and saying "it failed"? Are you concerned that TQM is just another fad, only to be replaced by the next improvement movement? Don't jump ship just yet. Everyone experiences failures in their quality improvement process. Successful organizations are different because they learn from their failure: They do it right the second time. In this plain-speaking, easy-to-read book, Peter Merrill helps companies take what they learned from their first attempts at implementing a quality program, rethink the plan, and move forward. He takes you sequentially through the activities required to lead a lasting change from vision to final realization. Each brief chapter covers a specific topic in a framework which leads you directly to the issues that concern your organization.
