Mediation in the Workplace: A Guide for Training, Practice, and Administration (Hardcover)

by Rebecca Jane Weinstein (Author) "Conflict is the interpersonal response to a threatening event: when feelings of frustration or anger rise beyond control, a conflict ensues..." (more)
Key Phrases: workplace mediation program, proficient mediator, workplace mediators, Mediation Oversight Committee, Board of Mediators, Board of Directors (more...)

Editorial Reviews

Review
“Very useful to HR professionals interested in increasing the knowledge of conflict management for both themselves and managers in their companies.”–HR Magazine

“Weinstein brings new meaning to the word `comprehensive.' This book covers just about any consideration that could be involved in workplace mediation. The twelve-page table of contents is both a clue to the breadth of the information and is a valuable tool for quick access. The consultant, administrator, or trainer who uses this book will have a major head start.”–Paul Wahrhaftig President Conflict Resolution Center International

“An excellent and much-needed guide for developing formal workplace mediation programs. This book should raise public consciousness about the need for non-adversarial problem-solving processes in organizations.”–Dan Dana President,Mediation Training Institute International (Mediationworks.com) author of Managing Differences: How to Build Better Relationships at Work and Home

“For the beginner or the advanced practitioner, this book provides wonderful insights into system design, mediation and case work. The use of case studies, reflective exercises and simulation scenarios allow the reader the chance to put theory into practice. A great book that touches on many aspects of dispute resolution practice.”–Lieutenant-Commander Steve Levecque Dispute Resolution System Designer Canadian Military

“A comprehensive description of workplace mediation-what it is, how it works, and how to do it. This book makes the insights of the professional mediator available to managers involved in workplace mediation (programs).”–John Helie Strategic Development Director, Mediation Information and Resource Center Director Mediate.com and John R. Helie Associates, Mediation Services and Internet Communications Consulting

“This excellent and well written book stands out from among others in the field of Workplace Mediation as a beacon and is very highly applicable and appropriate for use here in the UK. It is brimful with valuable theoretical constructs and practical information. Undoubtedly it will prove to be a valuable resources for anyone in the spectrum of Workplace Mediation from novice to expert.”–Everald Phillips Consultant and Director of Training The Center for Conflict Management, London, England

Product Description
A workplace mediation program supplements or replaces institutional grievance processes in order to increase job satisfaction, boost productivity, reduce employee turnover, and decrease the chances of legal action. Weinstein, a social worker and a labor employment lawyer, provides a powerful administrative, educational, and training tool for human resource professionals, administrators, peer and professional mediators, and students of mediation.

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Product Details

• Hardcover: 232 pages
• Publisher: Quorum Books (November 30, 2000)
• Language: English
• ISBN-10: 1567203361
• ISBN-13: 978-1567203363
• Product Dimensions: 9.5 x 6.3 x 0.9 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: No customer reviews yet. Be the first.
• Amazon.com Sales Rank: #993,278 in Books (See Bestsellers in Books)

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