Anger and Conflict in the Workplace: Spot the Signs, Avoid the Trauma (Paperback)

~ Lynne McClure (Author)

Editorial Reviews

Product Description

Anger and conflict are big issues in today's workplace. Too often, someone at work expresses anger, or gets in conflicts, in ways that range from inappropriate to high-risk.

Whether you're a manager, supervisor, employee, or temp, this book will show you the best and easiest ways to handle your manager's, co-workers', and subordinates' anger -- as well as your own.

You'll see the eight inappropriate ways in which too many people express their anger or get into conflicts at work. You'll find out how to keep anger and conflict from escalating. And you'll get seven specific, hands-on skills you can use right away on the job, to turn angry outbursts and conflicts into productive conversations.

Anger & Conflict in the Workplace will show you how to make your workplace less stressful and more productive.

About the Author

Dr. Lynne McClure is nationally-recognized as a leading expert in managing high-risk behaviors in the workplace. A consultant, speaker, author, and expert witness, Dr. McClure has been featured by CNN NewsStand, CBS This Morning, Fox News Channel's The O'Reilly Factor, Talk America Radio, Associated Press Radio, U.S. News & World Report, USA Today, The Peter Drucker Foundation's Leader to Leader, Franklin Covey's Priorities, HR Executive, Workforce, Investor's Business Daily, Christian Science Monitor, Journal of Commerce, KnowledgeSpace.com, Office.com, and other prominent media.

She wrote Risky Business: Managing Employee Violence in the Workplace (Haworth Press, 1996), which the EAP Digest selected as "best book on the topic." President of McClure Associates, Inc. in the Phoenix area since 1980, Dr. McClure's clients include Fortune 500 companies, mid-sized firms, and government agencies.

Product Details

• Paperback: 166 pages
• Publisher: Impact Publications; 1 edition (May 15, 2000)
• Language: English
• ISBN-10: 1570231389
• ISBN-13: 978-1570231384
• Product Dimensions: 9 x 6 x 0.5 inches
• Shipping Weight: 11.2 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon.com Sales Rank: #635,656 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Very helpful for group projects where no clear authority, September 4, 2006

By	Allen Wong (New York, NY United States) - See all my reviews

I have completed a Masters degree with five different group projects. I wished I had worked through this book earlier to learn how to handle my own anger and that of other's. This is also very handy in workplace situations.

This book is concise and shows you the eight types of anger and how you can assertively deal with it. There is a handy framework which says when anger happens:

I've created an mnemonic acronym: D-DAC-DIL (This technique will help calm the angry person down enough so that a calm dialogue can ensue).

Decide whether or not to deal with it

Be Direct
Acknowledge the person's feelings
Find something in common

Depersonalize
ID the real issues
Let go