Getting rejected by a client can be a painful experience.
You feel you've given the client great service. You got a great result. And yet the next time that client needed a lawyer, he hired someone else. Where did you go wrong?
You went wrong in thinking that all the client wanted was to win their case or get their will drafted in a timely fashion. That's not what your clients want. That's what they expect as a bottom line.
What they want from you is service. And if they don't get it, your waiting room is going to be a lonely place.
So writes Noelle Nelson, in "Connecting With Your Client," another practical guide from the ABA's Law Practice Management Section. Far from a touchy-feely approach, the book demonstrates with specific examples, how you may be turning clients off, despite your excellent lawyering.
For any lawyer looking to improve client relation - and thus, the firm's bottom line - Nelson's book is full of practical advice and useful ilustrations.
