Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure, & Change (Paperback)

by Keith Bailey (Author), Karen Leland (Author) "In Leadership and the New Science, Meg Wheatley declares: ... disorder can be a source of order ... growth is found in disequilibrium, not in..." (more)
Key Phrases: problematic thinking pattern, people with this style, negative filter (more...)

Editorial Reviews

Product Description
We work in challenging times. In 1992, a United Nations report called job stress "the 20th century epidemic." Six years later, in 1998, the World Health Organization declared job stress "a world-wide epidemic." And a 2005 survey by the Families and Work Institute found that one in three Americans is chronically overworked. Of course, you don’t need any voice of authority to point out the stressful realities of the 21st century work world. You live it every day! No, what you need is some guidance on how to cope with it all.

You’re in luck. Karen Leland and Keith Bailey, the founders of Sterling Consulting Group, have spent the past 20 years surveying some 20,000 executives, managers, and staff from companies all over the world on a variety of core business issues. In the process, they discovered some significant trends that reveal the nature of stress and the specific skills that help people succeed in spite of it.

Bailey and Leland present these findings in their new book, Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change "When people talk about workplace stress, they’re usually referring to three things: change, pressure, and conflict, occurring either individually or all at once," says Leland. "We discovered that the people who thrive in the face of stress—whether they’re from Europe, the Middle East, Latin America, Asia, or the United States—possess three essential abilities. We believe these three abilities are at the heart of satisfaction and success at work."

What are those three abilities? Leland lists them below:

Ability #1: Smart people are central players. The changes you experience at work, both big and small, can dramatically affect your point of view, mood, and energy level. New circumstances bring new challenges, yet no matter how joyous or upsetting they may be, you have the option to choose how you think about and respond to the changes you face. Smart people know that dealing with external change is an internal game that requires clarity of feelings, the ability to reflect, and self-determination. They also know that internal change requires a purpose greater than itself and an ability to keep going when the going gets rough.

Ability #2: Smart people create tomorrow today. Creating goals—both personal and professional—setting priorities, and developing habits of action empower you to manage the pressures of your workload and help make today’s aspirations tomorrow’s reality. Have you noticed, however, that it’s hard to create something new, different, and exciting for the future when your focus and energy today are so diluted? By tying up loose ends and removing the distracting tangles they create, you free up your energy.

Ability #3: Smart people dance with fire. Knowing how to communicate and develop relationships with others is an essential skill that helps you make things happen. It’s tempting to think that your work life would be a lot easier if it weren’t for all those people—colleagues, bosses, customers—who are so demanding, unreasonable, and frustrating. Smart people know that to prosper at work they must be skilled at reaching out and connecting even with those they have conflicts with. Dealing with conflict isn’t a mystery; it’s a dance with specific steps that help create harmony and understanding—if you know how to read and respond to your partner’s tempo!

Watercooler Wisdombegins with a self-assessment, The Prosperity at Work Index, which helps you determine to what extent you have the three abilities described above. It goes on to offer a wealth of insights, tips, and suggestions—supported by real-life examples from the authors’ decades of experience—for attaining and improving your "prosperity skills."

"Remember that prospering in the face of change, pressure, and conflict doesn’t mean walking around wearing an artificial smile of denial," Leland and Bailey write in their introduction. "To prosper, in our book, means to do well and grow—even when prevailing circumstances seem to conspire to your downfall. Ultimately, when we look inward to ourselves for solutions rather than endlessly wait for the circumstances to change, we all become smart people."

From the Publisher
Keith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the globe and discovered how everyone from CEOs to secretaries can flourish amidst the ever-increasing stresses of the workplace. Watercooler Wisdom: is not a "business as usual" business book. It is a primer, a practical, down-to-earth user’s manual that provides pertinent and powerful techniques for coping with conflict, pressure, and change-—the three greatest stressors for workers worldwide. This engaging book will help you to:

• Engage your inner resources to create a meaningful work life • Master the ‘smart people’ skills for facing difficult people and tense times • Focus your energy on what matters most and avoid the lure of the trivial • Design a work makeover to accelerate your satisfaction and productivity

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Product Details

• Paperback: 214 pages
• Publisher: New Harbinger Publications; 1 edition (April 2, 2006)
• Language: English
• ISBN-10: 1572244364
• ISBN-13: 978-1572244368
• Product Dimensions: 8.9 x 6 x 0.7 inches
• Shipping Weight: 10.4 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars See all reviews (4 customer reviews)
• Amazon.com Sales Rank: #567,656 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars Makes the job you have your dream job , March 10, 2006

By	Lorna Garano - See all my reviews

I love this book! No job is ever going to be perfect. You're always going to have to deal with difficult people, changing times, and a heavy workload. These authors understand this and they give you the skills and information you need to succeed despite your circumstances, not because of the them. Watercooler Wisdom gives help for real-world work problems.

3 of 3 people found the following review helpful:

5.0 out of 5 stars Getting smarter everyday!, March 9, 2006

By	Wicked Pixie (CA USA) - See all my reviews

As soon as I opened this book I knew it was just what I wanted, practical ways of dealing with many of the difficult things I have to deal with at work. I found so many useful tools, to use in my work life, but also in my personal life as well. This book is so easy to read and apply right away. I don't know anyone who couldnt find something useful in this book. It has given me a clearer insight in how to deal with all the different personalities I come in contact with everyday. The section on Getting in Step With Working Styles really has been so valuable, instead of getting frustrated with the people I work with and getting nowhere I now can recognize their unique styles and am able to have a better rapport with them. It's brillant!

5.0 out of 5 stars Drink the Water, April 10, 2006

By	Free To Roam (Los Angeles, CA) - See all my reviews

Watercooler Wisedom is a great book for anyone having to deal with others in all kinds of work situations. I work as a freelancer and handle all aspects and interactions of my business myself. I recently had a negative interaction with a client on job I was doing and the advice form this book really helped me to put matters into perspective by putting a strategy into place so that things could be resolved; issues that really mattered were effectively communicated with no harm done, ultimately saving more me than just income.