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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
 
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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management (Paperback)

by Corporation Microsoft (Author)
4.0 out of 5 stars  (6 customer reviews)

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› 12 used & new available from $11.39

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Book Description
Microsoft Sourcebook for the Help Desk is designed for help support professionals who need to deliver quality technical support to end users. This second edition includes a complete update to all of the topics covered in the first edition, plus brand new topics including migration, internet/intranet strategies, and Help Desk strategies in multi-vendor environments. Microsoft Sourcebook for the Help Desk includes a fully updated companion CD, which contains templates, checklists, and lists of decision-making criteria that users can customize. Also included on the CD is a working model of Microsoft TechNet, a valuable resource for fast and complete answers to technical questions about Microsoft desktop and system products.
Product Details
  • Paperback: 477 pages
  • Publisher: Microsoft Pr; 2 Pap/Dsk edition (April 1997)
  • Language: English
  • ISBN-10: 1572315822
  • ISBN-13: 978-1572315822
  • Product Dimensions: 9.5 x 7.2 x 1.5 inches
  • Shipping Weight: 2.2 pounds
  • Average Customer Review: 4.0 out of 5 stars  (6 customer reviews)
  • Amazon.com Sales Rank: #1,181,922 in Books (See Bestsellers in Books)

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    #73 in  Books > Computers & Internet > Business & Culture > Technical Support

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