Jack has produced a single, easy to read and comprehensive reference to all the most important tools and techniques for quality.
K. M. McVeety, RNC, BSN, MSA, Director of Organizational Development Alpena General Hospital, Alpena, MI.)
This book provides a step-by-step method for developing a health care environment driven by TQM. A reference to all aspects of TQM. K. M. McVeety, RNC, BSN, MSA, Director of Organizational Development Alpena General Hospital, Alpena, MI.)
