Operational Performance Measurement: Increasing Total Productivity (Hardcover)

~ Will Kaydos (Author) "Performance measures provide managers, front-line employees, and companies with a broad assortment of both cultural and technical benefits..." (more)
Key Phrases: interpreting performance measures, implementing performance measures, operational performance measurement (more...)

Editorial Reviews

Review

...masterfully combines performance measurement theory with an exciting new measurement framework that can be applied to any business activity. It explores how to design and develop performance measurement systems that significantly increase productivity, quality, sales, and profits...Refreshingly pragmatic... a must read as it provides simple-to-follow guidelines for getting the most value out of your performance measurement system.
-Perform, the Newsletter of Panoramic Business Views, Spring 1999

...stresses the need to coordinate the goals, the measures, the data collection, the feedback, and the action.
-Roger W. Berger, Publications Chairman and Co-Editor of The Quality Management Forum

Imagine a pilot trying to fly an airplane with all its instruments blacked out. How would he navigate? In Operational Performance Measurement: Increasing Total Productivity, Will Kaydos shows you how to build the instruments you need to keep your organization running efficiently and headed in the right direction.
-Bruce Sheridan, General Electric Mortgage Insurance Company

Operational performance measurement works! In ten months, our performance measurement system enabled us the reduce defects 35%, increase productivity 15%, cut order cycle time by one-third, and increase sales at least 10%.
-Jim Dickson, President, Consolidated Engravers

This book will add measurably to the success of those businesses and managers who read and apply it.
-John L. Mariotti, President and CEO, The Enterprise Group

Whether you read the book to gain a cursory understanding of performance measurement or whether you use it as an operational guide, referring to the grids and case studies in the back, this book is sure to help guide you through your performance measurement process.
-Arthur Andersen, barnesandnoble.com

Will Kaydos speaks to the reader as manager-to-manager. He blends just enough theory with sound advice and actual cases to clarify a very complex subject. Operational Performance Measurement: Increasing Total Productivity is a practical handbook for the manager who wants to achieve real world results. I recommend it very highly.
-J.V. Gilmour, Corporate Controller, Harried & Henderson Yarns, Inc.

Product Description

Mention the phrase "bottom line," and the immediate thought tends to focus on a company's financial performance. Think again! There's an equally important factor that carries tremendous impact on that final total: operational performance measures.Implementation of a performance improvement program can significantly improve a company's bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way-featuring a new integrated theory of performance measurement, with a never-before-published measurement model that's applicable to any business activity.Practical procedures and guidelines directly identify the variables that should be measured; guidelines to develop measurement systems; and how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables and examples make the principles and procedures easy to understand and implement.While this performance measurement approach is simplicity itself, be prepared for powerful results!Managers can put the theory into action right away- giving them better control, improved performance, increased personal productivity-and an easier day at work! Operations, finance, administration and quality managers alike will find there's so much to gain when they're Operational Performance Measurement: Increasing Total Productivity ... and a better bottom line is just the beginning!

Product Details

• Hardcover: 264 pages
• Publisher: CRC; 1 edition (August 31, 1998)
• Language: English
• ISBN-10: 1574440993
• ISBN-13: 978-1574440997
• Product Dimensions: 9.1 x 6 x 0.8 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 4.8 out of 5 stars  See all reviews (11 customer reviews)
• Amazon.com Sales Rank: #700,209 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

14 of 14 people found the following review helpful:

5.0 out of 5 stars A long-overdue practical strategy for measuring performance., June 29, 1999

By A Customer

This book is a long-overdue breakthrough in performance measurement for management teams.Using cross-functional processes as a familiar framework, Kaydos has developed a practical, inte-grated strategy for measuring performance in order to IMPROVE the score, not just to KNOW the score.He insists on rigor and discipline, while taking the reader through this minefield with simple language and clear examples.

14 of 15 people found the following review helpful:

5.0 out of 5 stars Maps the way into the Quality frontier for Sales & Marketing, July 7, 1999

By A Customer

Will Kaydos has laid out a remarkably lucid picture of what it means to effectively apply quality management practices to the mission critical processes in your business production departments. Sales & Marketing operations are quality's last virgin frontier. They are demonstrably the most highly fertile and leverageable grounds for gaining tremendous productivity improvements in top line sales revenue production, sales forecast predictability, and long term customer satisfaction. For products, quality in Manufacturing/Engineering has totally changed the competitive level of play now required by the marketplace. Quality principles are about to do the same for your company's Sales & Marketing business processes. Kaydos gives proven examples for properly applying sales operating performance measurement and feedback systems. "Operational Performance Measurement: Increasing Total Productivity" is an indispensable guidebook to forge your team's revenue/customer production sales performance consciousness and continuous improvement operating mindset.

9 of 9 people found the following review helpful:

5.0 out of 5 stars Excellent perspective on measuring performance., September 16, 1998

By A Customer

I find it amazing how many managers work 10 hour days without ever taking the time to implement sound performance measurements. The problem is, if the organization is making money, they keep doing what they did yesterday. Will Kaydos provides a methodology of how to put performance measurements in place. Financial measurements alone are not enough to build a best practices company. Read this book and build a baseline of measurements. Don't worry if they are not perfect, just start measuring! The improvements in your measurements will follow.