Understanding Computer Telephony; How To Voice Enable Databases From PCs to Lans to Mainframes (Paperback)

by Carlton Carden (Author) "The purpose of this book is to help you understand how Computer Telephony works..." (more)
Key Phrases: blind call transfer, dial pulse detection, order status application, Prompt Caller, Expert Systems, Primary Rate (more...)

Editorial Reviews

Product Description
Finally! A book that explains Computer Telephony technology in simple terms. New value added resellers (VARs) and CT veterans will gain a better understanding of the way CT works and when and how to use it. From basic phone connections to speaking and faxing on-line data, various CT technologies are described through a sample interactive voice/fax response application. Recent market studies indicate that 58% of US businesses will invest in CT solutions by 1997! Understanding Computer Telephony introduces VARs and system integrators to this exploding CT market and uncovers profitable opportunities. The market opportunities and technologies are reviewed in five easily referenced sections: 1. Market Opportunities: CT integration with current solutions, new applications development, and vertical market leverage 2.Telephone Connections: Analog, T-1, E-1, and ISDN 3. Caller Input: Caller ID, touch-tone, dial pulse detection, and speech recognition 4. CT Output: Digitized and synthesized speech, fax processing, call transfer, and out-dialing 5. Data Access: IBM mainframe and midrange, RS-232, LAN Xbase, and SQL/ODBC.

Product Details

• Paperback: 550 pages
• Publisher: CMP Books; 2 edition (March 1, 1997)
• Language: English
• ISBN-10: 1578200008
• ISBN-13: 978-1578200009
• Product Dimensions: 8.8 x 6 x 1.2 inches
• Shipping Weight: 1.4 pounds
• Average Customer Review: 1.8 out of 5 stars See all reviews (5 customer reviews)
• Amazon.com Sales Rank: #2,732,135 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

1.0 out of 5 stars Lame, September 20, 1999

By A Customer

I was looking for a "how-to" book on computer telephony. I'm regretting buying this one. If you're writing a "white paper" or some such non-productized work this book would be a great help. However, if like me, you're trying to do some real work, this book is useless. I wonder if the author's software is still available and if the company is still in business.

1.0 out of 5 stars Where's the technical content?, September 17, 1999

By A Customer

Remember where's the beef, well it's not in this book. Their was at best a couple of good technical examples and explanations, the rest sad to say was none existent. If your looking for a book to learn industry "buzz" words and not the technical content behind them, then this is the book for you. The author did do one good job of promoting what looked like to be a Windows 3.1 application made back in the stone ages of early windows development. However don't waste your money just yet, better off to save it for a rainy day. Good luck in your Computer Telephony search!

1.0 out of 5 stars One word...disappointed, September 13, 1999

By A Customer

I have to say that I found this book to be a grave disappointment. It reads more like sales glossy for the author's telephony product then a book on computer telephony. While it does contains a small amount of technical information on computer telephony, you must wade through a great deal of useless and outdated examples on a software product that no one has ever heard of. If you are looking for technical information on computer telephony, I'd look elsewhere. Mr. Carden, I'd stick with sales and marketing and leave the technical details to the engineers.