Systematic Process Improvement Using ISO 9001:2000 and CMMI(sm) (Hardcover)

by Boris Mutafelija (Author), Harvey Stromberg (Author) "Evidence is overwhelming that successful organizations continuously improve their processes..." (more)
Key Phrases: process asset library, improvement steps based, organizational standard process, Software Engineering Institute, Review Status, Capability Maturity Model (more...)

Editorial Reviews

Product Description
Text shows how to streamline an organization's process improvement program. Covers saving resources and improving quality while moving the organization towards ISO 9001:2000 and CMMI compliance certification. For managers, evaluators, and students of process improvement. Includes index, references, tables, and chapter summaries.

Product Details

• Hardcover: 324 pages
• Publisher: Artech House Publishers (March 31, 2003)
• Language: English
• ISBN-10: 1580534872
• ISBN-13: 978-1580534871
• Product Dimensions: 9.1 x 7.3 x 1.2 inches
• Shipping Weight: 1.6 pounds (View shipping rates and policies)
• Average Customer Review: 4.5 out of 5 stars See all reviews (2 customer reviews)
• Amazon.com Sales Rank: #1,093,362 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

10 of 10 people found the following review helpful:

4.0 out of 5 stars delivers what it promisses, September 11, 2003

By	Gerold Keefer (Landau/Pfalz) - See all my reviews (REAL NAME)

the book brings together two recently updated, important standards for (software) quality management: CMMI and ISO 9001.
the book is thoroughly set up and structured, easy to interpret and navigate with all the necessary mappings and tables, and
systematic considerations of process improvement approaches.
also of interest for people only focussing on the CMMI and not ISO. well done!

6 of 7 people found the following review helpful:

5.0 out of 5 stars Interesting integration of two major quality frameworks, March 24, 2004

By	Mike Tarrani "www.tarrani.com" (Deltona, FL USA) - See all my reviews (TOP 500 REVIEWER)    (REAL NAME)    (COMMUNITY FORUM 04)

This book is also available as an e-book (see ISBN B0000AJ68G). Regardless of which format you choose, the content is one of the best descriptions of ISO 9001:2000 and the CMMI - and how to use them as an integrated approach to achieve a high level of capability maturity.

The authors provide a summary of process improvement approaches, including frameworks and interrelationships among them. There is excellent background information on the CMMI and how it evolved from the older CMM. This also includes early work by the FAA with its iCMM approach.

In the parts of the book dealing with ISO 9001 the authors show the key differences between ISO 9001:94 and ISO 9001:2000, and provide a context and value proposition for them. The significant changes between the 1994 and 2000 versions of ISO 9001 are covered in detail. W

Another key feature of this book is the section on making the transition from legacy standards. This is where the differences between CMM and CMMI, and ISO 9001:1994 and ISO 9001:2000 are clearly highlighted. If you are currently operating under either the older CMM or ISO 9001:94 framework, this section of the book also provides clear guidance for making the transition to the CMMI and ISO 9001:2000. This guidance is in the form of a five-step approach for either implementing anew, or making the transition from a legacy framework - (1) initiating, (2) diagnosing, (3)establishing, (4) acting, and (5) learning. The authors also provide ISO 9001:2000->CMMI and CMMI->ISO 9001:2000 document mapping, which will cut through the maze and show how to reduce unnecessary documentation by integrating documentation where possible.

The authors have produced a book that is exceptionally well written, clarifies two complex frameworks, and shows how they can be used in conjunction with one another.