Cisco Unity Deployment and Solutions Guide (Networking Technology) (Hardcover)

by Todd Stone (Author), Jeff Lindborg (Author), Steve Olivier (Author), Dustin Grant (Author)

Editorial Reviews

Product Description

Design, install, and manage a complete unified communications solution with this definitive guide.

• Gain an in-depth understanding of the Cisco Unity architecture and feature set
• Plan, design, and install a complete unified messaging solution using the design process found within this guide
• Use features in Cisco Unity to solve legacy and convergence problems for your users
• Administer and manage Unity installations effectively by leveraging the comprehensive solutions provided in this book
• Learn about Microsoft Exchange and Lotus Domino support and configuration with Cisco Unity
• Support CallManager and legacy PBX integrations with your unified messaging solutions

This definitive reference helps you leverage the true power of Cisco Unity, the powerful unified communications server that provides advanced, convergence-based communication services, which integrate with the desktop applications that business professionals use everyday.

Cisco Unity Deployment and Solutions Guide shows you how to integrate Cisco Unity with Cisco IP-based communication solutions, including Cisco CallManager. Part I introduces you to the Cisco Unity architecture and teaches you about the Cisco Unity feature set. Part II helps you design and deploy a unified message solution with Cisco Unity, and Part III helps you manage and administer your solution by leveraging the tools within Cisco Unity.

Cisco Unity Deployment and Solutions Guide teaches you all that you need to know about designing, deploying, and managing a sustainable, unified messaging solution.

This book is part of the Networking Technology Series from Cisco Press, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

About the Author

Todd Stone is a technical marketing engineer in the Enterprise Communication Software Business Unit at Cisco Systems. Todd's career spans more than 17 years and includes experience in telecommunications and voice systems, as well as messaging system design, administration, and management.

Dustin Grant, CCIE No. 5803, is a senior escalation engineer in the Cisco Technical Assistance Center. He has been with Cisco for more than five years and holds three CCIEs, covering Routing and Switching, ISP-Dial, and Voice. Dustin also coauthored the CCIE Voice written and lab exams.

Jeff Lindborg is a technical leader in the Enterprise Communication Software Business Unit at Cisco Systems, where he focuses on customer applications. Before joining Cisco, Jeff was an engineer for Active Voice for more than 10 years. Jeff holds a bachelor of science degree in computer science from the University of Washington.

Steve Olivier is a software engineer and team leader in the Critical Problem Resolution team in the Enterprise Communication Software Business Unit at Cisco Systems. Steve joined Active Voice in 1998 as a technical support engineer and ultimately became a PBX integration engineer in the development group.

Product Details

• Hardcover: 1008 pages
• Publisher: Cisco Press; Sol edition (August 13, 2004)
• Language: English
• ISBN-10: 1587051184
• ISBN-13: 978-1587051180
• Product Dimensions: 9.3 x 7.6 x 2.4 inches
• Shipping Weight: 4.3 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)
• Amazon.com Sales Rank: #403,860 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 7 people found the following review helpful:

5.0 out of 5 stars Making Unified Messaging Work, November 8, 2004

By	John Matlock "Gunny" (Winnemucca, NV) - See all my reviews (REAL NAME)

In the beginning there was the telephone. Then there e-mail, and not long after came sophisticated voice messaging systems that replaced the simple answering machines. Then all of this kind of communications becan to converge. The combined communications capability became called Unified Messaging. Cisco's Unity server is the state-of-the-art in unified messaging systems. And this book seems destined to be the Unity Bible.

This book covers unity. Part I, about a quarter of the book is on the concepts and architecture of the of the Unity system. A good bit of the material in this section covers features that are not discussed anywhere else.

Part II, about a third of the book is on Deployment. Unity is a very flexible system. That means that the installer has many options to consider, and the use of these options involves tradeoffs.

Part III is on the ongoing management and administration of a Unity system. What tools, for instance, are available to monitor the performance of the system and how to interpret the results that these tools give you.

1 of 5 people found the following review helpful:

5.0 out of 5 stars great help!, July 8, 2005

By	Eric Kent (USA) - See all my reviews (TOP 1000 REVIEWER)

Cisco Unity Deployment and Solutions Guide is THE book to figure out how to make Unity work and how to properly deploy it.

Very helpful!!