The book brings together recent qualitative research studies in enterprise-wide implementations. The collection is useful as a teaching case for academia, a student reference and also for academics, researchers and IT practitioners who wish to gain a broad view of ERP implementation success and failure, The book provides relevant methodologies and recent empirical research findings in the area and includes sufficient background information for an understanding of each case but focuses on providing a rich description of more than a dozen real life cases.
About the Author
Liisa von Hellens is associate professor in the School of Computing and Information Technology at Griffith University. She has over thirty years experience in the IT industry, including working as a programmer and systems developer, as well as university level education experience in Australia, Finland and UK. Her doctorate at Templeton College, Oxford University, was about packaged software provision and use, and her subsequent research, publications and consulting activities have covered information systems development and use in organizations, strategic quality management of software development, the management of IT human resources and the associated skills supply. Several refereed articles have been published on these topics and she has supervised several research higher degree students to a successful completion. She is also actively involved in reviewing papers for information systems journals as well as serving as a member of the program committee and an associate editor for information systems conferences.
Sue Nielsen is currently senior lecturer in the School of Computing and Information Technology at Griffith University. She has taught and worked in information management for thirty years and has degrees in information systems, communication and linguistics. Her PhD from Griffith University focused on staff commitment to the implementation and maintenance of information systems to support Help Desk and Computer Operations. She has supervised several postgraduate ERP projects and has also worked in software quality management. Since 1995 she has been a member of the WinIT (Women in IT) research team which has examined the relationship between attitudes to IT and the recruitment of IT personnel and students.
Jenine Beekhuyzen is a Senior Research Assistant and Lecturer in the School of Computing and Information Technology at Griffith University, and is a Consultant/Analyst for ThoughtWare Australia. After completing a Diploma of Business (TAFE Qld) and an IT Honours degree (Griffith University) on Enterprise Resource Planning Systems and Organisational Culture in 2001, she continues to be involved in a number of research projects including the WinIT project and a Cooperative Research Centre (CRC) project on Smart Internet Technology. She is currently the President of the School of Computing and IT Alumni Association and Editor of their e-zine. In addition to her role at Griffith University, she works as an consultant for a small IT organisation, ThoughtWare, with a focus on knowledge management solutions.
