Zingerman's Guide to Giving Great Service [UNABRIDGED] (Audio CD)

by Ari Weinzweig (Narrator)

Editorial Reviews

Review
...when it comes to service, few establishments can rival Zingerman's. -- Saveur

If delicatessens were awarded stars, Zingerman's would be given the maximum." -- New York Times

The coolest small company in America. -- Inc. Magazine

Product Description
Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Because the way Zingerman's teaches services is different, better and more successful than the way others do it.

Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.

Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. DISCOVER:

* Five elements of the Zingerman's approach * Three steps of great service * Five steps to handling customer complaints * Three ways to measure service * Five simple hiring tips

Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.

See all Editorial Reviews

Product Details

• Audio CD
• Publisher: Listen & Live Audio, Inc.; Unabridged edition (November 2004)
• Language: English
• ISBN-10: 1593160461
• ISBN-13: 978-1593160463
• Product Dimensions: 6.3 x 5.5 x 1 inches
• Shipping Weight: 4.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.3 out of 5 stars See all reviews (15 customer reviews)
• Amazon.com Sales Rank: #1,220,513 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Relevant to ALL Businesses, February 12, 2007

By	Steve Kruger "epicurean" (Raleigh, NC) - See all my reviews (REAL NAME)

This review is from: Zingerman's Guide to Giving Great Service (Hardcover)

A refreshing approach to running a business and how to provide top-notch customer service. This is a quick read and well worth it. Whether you are in the restaurant business or any other trade, this book gives great advice. I look forward to eating at Zingermans when I visit Ann Arbor.

1 of 1 people found the following review helpful:

4.0 out of 5 stars Excellent information in an informal format, August 3, 2006

By	M. Killian (Livonia, MI) - See all my reviews (REAL NAME)

This review is from: Zingerman's Guide to Giving Great Service (Hardcover)

If you're an uptight and resistant to change person, this is probably not going to be the best guide for you. Zingerman's is a liberal, "do the right thing" kind of environment. Their staff is respectful of each other and their customers without seeming militaryish or goofy. You can tell they love what they do and they are good at it.

I want the same environment for my staff. While we have terrific people in our Group, they just need serious help in the correct way to deliver customer service. This guide provides easy to understand concepts and examples.

The only thing I wish was different would be less food focus type advice. (Yes, I know Zingerman's is a food operation) If you're going to write a book on customer service, it would be helpful if it was easier to directly apply examples like "x-tra mile" ideas to general business.

If you're ever in Ann Arbor, be sure to visit Zingermans for the full experience -- it's so worth it!

3 of 4 people found the following review helpful:

5.0 out of 5 stars Servant Leadership, December 10, 2004

By	Tory L. Mcjunkin (Scottsdale, AZ United States) - See all my reviews (REAL NAME)

This review is from: Zingerman's Guide to Giving Great Service (Hardcover)

Zingerman's guide is an outstanding primer on a businesses approach to service. Zingerman's philosophy is quite simple: Customer's should be treated like royalty and it is my responsibility to implement this standard. Ari Weinzweig takes you through the steps that he uses to teach outstanding service principles to his employees and in workshops for other companies. Although service is not always easy it is a noble goal in itself and should be diligently pursued by every team member of a business.