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Customer Service In an Instant
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Editorial Reviews
Product Description
As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.
Customer Service In An Instant will help the reader learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions they can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers.
Filled with real world, practical advice gathered from Fortune 500 companies, small businesses, and entrepreneurs around the world, Customer Service In An Instant is a must read for anyone whose job involves frequent contact with external or internal customers by telephone, e-mail, or in person. Readers will learn the essential skills they need to create the kind of service partnerships that lead to both satisfied customers and staff including:
* Using technology to create customer closeness.
* Winning loyalty points by taking service initiative.
* Understanding customers' core concerns.
* Learning the most powerful two sentences in customer service.
From the Back Cover
The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.
See all Editorial Reviews
As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.
Customer Service In An Instant will help the reader learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions they can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers.
Filled with real world, practical advice gathered from Fortune 500 companies, small businesses, and entrepreneurs around the world, Customer Service In An Instant is a must read for anyone whose job involves frequent contact with external or internal customers by telephone, e-mail, or in person. Readers will learn the essential skills they need to create the kind of service partnerships that lead to both satisfied customers and staff including:
* Using technology to create customer closeness.
* Winning loyalty points by taking service initiative.
* Understanding customers' core concerns.
* Learning the most powerful two sentences in customer service.
From the Back Cover
The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.
See all Editorial Reviews
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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power player, negative filter Key Phrases - Capitalized Phrases (CAPs): (learn more)
Customer Service In An Instant, People Pleaser, Passionate Persuader, Service Filter, Problem Solver, United States, Basic Etiquette Primer Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
power player, negative filter Key Phrases - Capitalized Phrases (CAPs): (learn more)
Customer Service In An Instant, People Pleaser, Passionate Persuader, Service Filter, Problem Solver, United States, Basic Etiquette Primer Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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