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Service That Sells! the Art of Profitable Hospitality (Paperback)

by Phil Roberts (Author) "The Forbes magazine cover said it all: It's Supposed To Be a Service Economy ....." (more)
Key Phrases: Hillside Inn, Mud Pie
5.0 out of 5 stars See all reviews (9 customer reviews)


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Product Description
The best-selling book in foodservice history, printed in multiple languages. English, Spanish, French, German and Korean versions available. The bible of profitable hospitality for owners, operators and managers committed to maximizing service and sales potential.

Product Details

  • Paperback: 173 pages
  • Publisher: Pencom (January 1, 1991)
  • Language: English
  • ISBN-10: 1879239000
  • ISBN-13: 978-1879239005
  • Product Dimensions: 8.3 x 5.4 x 0.5 inches
  • Shipping Weight: 10.1 ounces
  • Average Customer Review: 5.0 out of 5 stars See all reviews (9 customer reviews)
  • Amazon.com Sales Rank: #296,602 in Books (See Bestsellers in Books)

Inside This Book (learn more)
First Sentence:
The Forbes magazine cover said it all: It's Supposed To Be a Service Economy ... Read the first page
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Hillside Inn, Mud Pie
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Concordance | Text Stats
Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
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What Do Customers Ultimately Buy After Viewing This Item?

Service That Sells! the Art of Profitable Hospitality
97% buy the item featured on this page:
Service That Sells! the Art of Profitable Hospitality 5.0 out of 5 stars (9)
The Renegade Server: Uncommon Strategies for Making More Money in 21st Century Food Service
3% buy
The Renegade Server: Uncommon Strategies for Making More Money in 21st Century Food Service 5.0 out of 5 stars (2)
$24.95

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Customer Reviews

9 Reviews
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 (9)
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Average Customer Review
5.0 out of 5 stars (9 customer reviews)
 
 
 
 
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6 of 6 people found the following review helpful:
5.0 out of 5 stars A MUST FOR ALL RESTAURANT MANAGERS, December 20, 1999
By George Georghiou (Nicosia Cyprus) - See all my reviews
Probably the best book ever written as far as running a restaurant goes. Very easy to read and fun.Worth its weight in gold, this is what companies pay consultants thousands of dollars for. Even after reading it several times, i still pick it up just to remind myself how simple it all is.
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5 of 5 people found the following review helpful:
5.0 out of 5 stars Money in your pocket!, October 18, 2000
By J. Slowikowski "NH Vampire" (Somewhere in New Hampshire) - See all my reviews
(REAL NAME)   
My manager recommended this book to me. I started using the tips inside before I even finished the book. I saw a difference in my wallet immediately! This book makes your job as a waiter/waitress easier and more profitable. It pays for itself in the first night. I recommend it to all our new hires.
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4 of 4 people found the following review helpful:
5.0 out of 5 stars Great for any training program, October 20, 1999
By A Customer
This book gives many examples how to train your servers to increase your profits by being sales people instead of order takes. The steps Jim Sullivan gives can be applied not only to the Food Service industry but to many other sales and service industries.
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Most Recent Customer Reviews

5.0 out of 5 stars Best serer book
I love this book. Easy to read. Informative. A little funny. Every server and manager can benefit from reading. I reread all the time.
Published 5 months ago by Crystal Dossman

5.0 out of 5 stars Service that sells
This is a must have for any manager or owner who wants to drive sells in there restaurant. you need this book if you care about what you do for a living.
Published on June 8, 2007 by Darell Smith

5.0 out of 5 stars The best service book ever
This is by far the best book out there on service, buy it you wont be disappointed!
Published on February 24, 2006 by Busby

5.0 out of 5 stars Great Read!
I bought this book for my management teams and went through it chapter by chapter every week and created action plans for implementation. Read more
Published on December 16, 2002 by Karim Kassam

5.0 out of 5 stars A FIVE STARS TOOL
This book it is exactly what it says it is. Easy tips that can help you to run your restaurant and improve the service you offer to your customers. Read more
Published on May 19, 2002 by A. KIRIAKOPOULOS

5.0 out of 5 stars A great buy
The best buy I have done since long time.. a hands on tool for hospitality and restaurant professionals.. Packed of tips, hints and the Truth.. Read more
Published on May 27, 2000 by S TORNAU

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