What Every Manager Should Know About Training: An Insider's Guide to Getting Your Money's Worth From Training. (Paperback)

by Robert F. Mager (Author) "If you don't know the name of this game, you can get suckered into emptying your pockets in a hurry..." (more)
Key Phrases: undesired performance, trainees study, goal analyses, Performance Analysis Checklist, Performance Problem Solution Checklist, Useful Resources (more...)

Editorial Reviews

Review
What Every Manager Should Know About Training could revolutionize the way managers perceive training. -- Training Magazine

Product Description
If you use training services, especially if you have to pay for them out of your own budget, this book will help you:

- Determine why your employees' performance isn't meeting your expectations, and what to do about it
- Ensure that your employees possess the job-relevant skills they need
- Get training done in the least amount of time and at the least cost, whether training is obtained internally or from vendors
- Leverage training as a true competitive advantage

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Product Details

• Paperback: 139 pages
• Publisher: CEP Press; 2 edition (April 1999)
• Language: English
• ISBN-10: 1879618192
• ISBN-13: 978-1879618190
• Product Dimensions: 9.8 x 7 x 0.5 inches
• Shipping Weight: 11.2 ounces (View shipping rates and policies)
• Average Customer Review: 3.3 out of 5 stars See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #124,838 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

39 of 41 people found the following review helpful:

5.0 out of 5 stars Get results, save money: apply this book., June 15, 1999

By	[e-mail] (Washington DC) - See all my reviews

In his typical clear, jargon-free style, Bob Mager explains what training is, and what it's not. "Training" won't fix a problem unless the problem stems from a lack of skill or knowledge.

Mager explains why you can't train your way out of badly designed jobs, or idiotic incentive systems, or a lack of resources. He also shows ways to deal with those barriers to accomplishment.

And that's the heart of the matter. In the world of training and development, we talk about performance improvement -- focusing first on the results you want to get, and then examining possible reasons why you're not getting those results. Mager's book demystifies that focus and that examination.

Skeptical? I've been in the training business for over 20 years. For people who want a quick, cogent, useful understanding of both training and performance improvement, there's no better place to start than with "What Every Manager Should Know."

0 of 5 people found the following review helpful:

1.0 out of 5 stars Childish, January 9, 2006

By	Griz "Griz" (Seattle) - See all my reviews

I was expecting to learn stuff like the most effective way to train people, how to structure training programs, how people learn etc. Instead, this book covers stuff that's very elementary and anyone who's a manager and got a grain of sense should know. It has a condecending tone towards managers--as in, your people need training because you're a moron. For example, "there probably isn't one worker in a thousand who can clearly describe the results (or accomplishments) they are expected to achieve." or "It's not uncommon for people to be expected to do things that they haven't been given permission to do." I only got to about page 50 and the tone and quality were consistant with these quotes.

Look elsewhere if you have a brain.

4 of 18 people found the following review helpful:

4.0 out of 5 stars Good book. Typical Mager - easy to read, lots of good stuff, July 28, 1999

By A Customer

Valuable book, well worth the reading time. Good for Managers, Training Managers and developers.