The Bottom Line on ROI: Basics, Benefits, & Barriers to Measuring Training & Performance Improvement (Measurement in Action Series) (Paperback)

by Patricia Pulliam Phillips (Author) "Training and performance improvement programs typically represent from 1.3 percent to 13 percent of an organization's payroll (Galvin 2001)..." (more)
Key Phrases: performance improvement budget, performance improvement function, evaluation puzzle, Measuring the Return, Ron Stone, The Human Resources Scorecard (more...)

Editorial Reviews

Review
". . . the more faithfully one follows the process as outlined, the more successful your measurement initiatives will be." -- Gwendolyn G. Berthiez, Organizational Development Consultant, Raytheon Electric Systems

Phillips outlines how ... to determine which level of evauation makes sense ... (and) whether your organization is a candidate for ROI. -- Training & Development Magazine, October 2002

Product Description
Most organizations spend less than 1% of their training budgets on measurement and evaluation, and this figure only covers post-program analysis. Yet to truly maximize the benefits of ROI, training and performance improvement programs should be measured throughout the planning and development process.

But before jumping on the ROI "bandwagon," you should first determine whether your organization is a candidate for ROI and also how to overcome the various barriers to ROI implementation. In The Bottomline on ROI, Patricia Phillips addresses these critical issues and more.

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Product Details

• Paperback: 120 pages
• Publisher: CEP Press (January 1, 2002)
• Language: English
• ISBN-10: 1879618257
• ISBN-13: 978-1879618251
• Product Dimensions: 8.7 x 5.9 x 0.4 inches
• Shipping Weight: 4.8 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
• Amazon.com Sales Rank: #415,066 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

12 of 14 people found the following review helpful:

5.0 out of 5 stars An Excellent Primer on ROI, December 19, 2002

By	Toni Hodges (Edgewater, MD United States) - See all my reviews

"The Bottomline on ROI" written by Patricia Phillips explains the principles of the Return on Investment (ROI) process clearly and succinctly and points out the most imporant aspects of implementing the process in order that it be successful. It is an important addition to the field of measurement and evaluation because it provides the benefit of Phillips's extensive experience in the field of measuring training and performance improvement but at the same time does not intimidate the new practitioner. Although my library is filled with books on evaluation, I keep this one in my hip pocket.