Contented Cows Give Better Milk (Paperback)

by Bill Catlette (Author), Richard Hadden (Author) "Every year, respected business publications like Fortune, INC, and Business Week rank those companies that are doing the best job in their chosen industry or..." (more)
Key Phrases: discretionary effort, Contented Cow, Southwest Airlines, Common Cows (more...)

Editorial Reviews

Review
"...will open your eyes to the truth about how organizations should treat the people who take care of the business." -- S. Truett Cathy, Founder & CEO, Chick-fil-A, Inc.

"It's nice to read something by guys who have been there and not just conducted experiements on college sophomores." -- Vitalwork

"Once you get past the bizarre photo of a cow on the book jacket - this is actually a good book." -- National Association of Female Executives

Product Description
Recently released paperback version of the business title which absolutely, positively makes the case that treating people right is one of the best things any business can do for its bottom line. Contented Cows offers sound, practical advice for those who worry about things like employee recruitment and retention, and realize that their reputation as an employer is as important as bandwidth.

See all Editorial Reviews

Product Details

• Paperback: 208 pages
• Publisher: Contented Cow Partners; 1 edition (November 15, 2000)
• Language: English
• ISBN-10: 1890651109
• ISBN-13: 978-1890651107
• Product Dimensions: 9 x 6 x 0.6 inches
• Shipping Weight: 10.9 ounces (View shipping rates and policies)
• Average Customer Review: 4.9 out of 5 stars See all reviews (22 customer reviews)
• Amazon.com Sales Rank: #407,342 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

13 of 13 people found the following review helpful:

5.0 out of 5 stars Quantitative, yet qualitative employee satisfaction approach, April 6, 1999

By A Customer

This review is from: Contented Cows Give Better Milk (Hardcover)

I have read hundreds of management books and found "Contented Cows" to be one of the most enlightening and refreshing, yet statiscally valid approaches to improving performance and productivity through improved employee relations. As a fellow management consultant, I like the way this book depicts the importance of creating a "healthy" environment starting at the top of the organization, yet at the same time showing ways that a front-line manager can make a grass roots change initiative.. I like your "No Excuse" type of mentality. I am a facilitator for accountability at all levels, and this book hits it right on the head. Thanks Richard and Bill for the fascinating and effective ways in which you present your methodologies for change.

6 of 6 people found the following review helpful:

5.0 out of 5 stars Contented Cows Give Better Milk, March 26, 2001

By	Sherrie (Collierville, TN) - See all my reviews

As the current manager of a retail establishment, I found this book honest, enlightening, educational and very easy to read. It is the perfect "manual" for improving one's self and the way one interacts with their employees. I have read this book twice to help remind me of the simple practices that make a working environment stronger. I strongly recommend this book to anyone who has the courage to honestly look at themselves and to make changes for the better.

5 of 5 people found the following review helpful:

5.0 out of 5 stars These cows make horse sense, March 26, 2001

By	Steve Williford - See all my reviews

This book makes the case once and for all - when you treat your employees right, you make more money.

Catlette and Hadden have done a masterful job of looking at the bottom line of companies that do a world class job of taking care of their companies. Then they compare that to companies who don't. The result is very clear. The "contented cow" companies make more money. A lot more.

I like the fact that the book contains that kind of data. But I also like the stories the authors tell which bring the data to life.

The book is a good read, and makes a world of difference around the work place.

This book is written in a great style and reflects the candid, slightly business-irreverant style of the authors. It's no wonder that companies order this book by the box and that companies like Chick-fil-A use it for their training.