APQC conducted a consortium benchmarking study of knowledge management--the strategies and processes of identifying, capturing, and leveraging knowledge to help firms compete. Key findings from this study are available in Knowledge Management. Discover successes from knowledge management evolution, implementation of knowledge management strategies, and in-depth case studies. Review six emerging knowledge management strategies that best-practice companies are using to address their knowledge management needs: knowledge management as a business strategy, transfer of knowledge and best practices, customer-focused knowledge, personal responsibility for knowledge, intellectual asset management, and innovation and knowledge creation.
Subject Matter Expert Carla O’Dell, Ph.D., president of APQC and director of APQC’s International Benchmarking Clearinghouse
Best-Practice Partners
Arthur Andersen
Chevron Corporation
Dow Chemical Company
Hughes Space & Communications
Kaiser Permanente
Price Waterhouse
Sequent Computer Systems
Skandia AFS
Texas Instruments Incorporated
U.S. National Security Agency
USAA
About the Author
The American Productivity & Quality Center (APQC) is a world-renowned resource for process and performance improvement for organizations of all sizes and industries. APQC works with organizations to improve productivity and quality. We provide the tools, information, and support they need to discover and implement best practices and obtain results in dozens of process areas.
